P&O Business Partner, Medical Operations

VCA Animal Hospitals • Los Angeles, CA

1d • $115,000 - $140,000

About The Position

The P&O Business Partner, Medical Operations serves as a strategic partner to designated medical operations. This pivotal role drives the execution of people strategies, holistic programs, and tailored solutions to enhance efficiency and performance, ensuring delivery of VCA Objectives, Goals, Strategy, and Measures (OGSM). This individual will be responsible for delivering key people initiatives, talent management, and total rewards signature processes in partnership with functional leaders and P&O Centers of Excellence (COEs).
As a key member of the P&O Operations, this person will play a crucial role in embedding the VCA culture, building capabilities, providing leadership coaching, deploying culture/talent/Associate experience programs, and leading specified change initiatives.
Given the dynamic nature of our environment, this role requires a natural innovator with an entrepreneurial mindset who thrives in highly ambiguous and changing conditions. The ideal candidate will enjoy building solutions from scratch, ensuring they are “Fit-for-Veterinary Services,” and driving organizational growth and strategic impact.
Note: This is an LA based position.

Requirements

• Bachelor’s degree in Human Resources, Business Administration, or a related field; advanced degree preferred.
• 5+ years of experience in a P&O or HR business partner role, ideally within a large, multi-site organization.
• Expertise in talent management, talent acquisition, learning and development, associate engagement, total rewards, and organizational design and development.
• Excellent interpersonal and communication skills with the ability to influence and partner at all levels.

Responsibilities

• Provide strategic support, coaching, and guidance to Associates and Leaders on a wide range of P&O matters, including total rewards, talent & culture, talent acquisition, workforce planning, performance management, change management, employer branding, retention & engagement, communication, and conflict management.
• Champion a “people first mindset” by supporting, training, and coaching Associates on field-facing P&O initiatives and signature processes.
• Collaborate closely with Field and Hospital leadership teams to develop and execute people planning, setting goals around people results, including recognition, retention strategies, and other people-related milestones.
• Utilize evidence-based approaches to identify trends, influence people strategies, and recommend workplace enhancements aligned with operational goals and priorities.
• Foster strong relationships with field and hospital leaders, balancing the needs and priorities of various stakeholders to ensure alignment and effective collaboration.
• Lead the local execution of current and future P&O (HR/People) programs with in-scope field and hospital Associates.
• Collaborate with the data team to analyze people metrics (monthly, quarterly, annually) and deliver strategic, actionable insights and recommendations for continuous improvement action plans, leveraging all available data resources.
• Build strong partnerships and collaborate with the Associate Relations & Support Office team to provide a holistic P&O support model.
• Represent the voice of the field teams in forums to champion a positive Associate experience and represent the voice of the support office with the field teams.
• Model the VCA and Mars Culture in decision-making, actions, and behaviors, while leading the execution of one or several signature processes such as the Mars Associate Survey (MAS) and Performance Development Process (PDP).
• Fulfill other related duties as assigned.

Benefits

• We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level