P&C Store Business Partner

Primark•Boston, MA

47d

About The Position

Because the people always make the place. This is retail our way. We strive to keep our colleagues at the heart of everything we do - we're caring, dynamic and we succeed together. Our strong values run through everything we do. In this role, the People & Culture Business Partner is integral to keeping everything in-store on track for our people - and our business - to succeed. What You'll Do As a P&C Business Partner, you will act as a trusted advisor to the Store Manager(s), Retail Management team and in store P&C team. You will provide strategic and consultative functional advice and insights on the people agenda, process and best practices with focus on employee relations, recruitment, learning & development, colleague engagement, performance management, and more. P&C Business Partners are accountable for supporting for the delivery of the P&C strategy and purpose to all colleagues in-store. You will be responsible for providing an amazing customer and colleague experience as well as supporting the development of high performing teams. Here is how it looks in action: Coach and develop in-store capability and confidence amongst the Retail Management team and in Store P&C team to allow them to operate as a first point of contact on ER Matters; exercise clear decision-making and provide advice on these matters Support the store in developing strategies to address challenging recruitment needs, particularly at the Retail Assistant level by coaching the store manager and management team Ensure core learning programs are delivered in store while supporting the Retail Management team in identifying store/s training needs and solutions that enable our people to reach their potential Take overall accountability for the successful and smooth running of the payroll activities in store, ensuring timely execution and speedy follow up on any issues Support the Head of P&C and Area P&C Business Partner in aligning P&C activity to the P&C Strategy and Purpose in-store Support the Store Manager(s) in delivery of the key people KPIs for which they are accountable, including but not limited to engagement, retention, development and performance of their people by overseeing their implementation Partner effectively with the People & Culture Centers of Expertise and Central P&C team to support locally the implementation of policy and practice Supporting Commercial & Business impacts by developing and understanding of commercial performance and customer experience, as related to our people agenda. Delivering against company expectations and policy, ensuring good governance and best practices are in place. Ensuring compliance with regulations and mitigation of risk to the business.

Requirements

2+ years as a HR Manager/HRBP; plus additional work experience, and functional leadership experience is preferred.
Professional HR certification desirable
Experience in coaching & influencing, leveraging your ability empower others through direct and indirect leadership.
You bring solid consultative abilities with a talent for clear and persuasive communication
Demonstrate excellent organizational skills, with the ability to prioritize and adapt in a dynamic, fast-paced setting.
Good working knowledge of employment legislation
Analytical/ problem-solving skills and an interest in developing commercial acumen
Delivery/facilitation skills
Experience in Talent, Performance, and Change Management
Retail experience or other customer facing sectors with high colleague headcount
Position holder must be able to communicate effectively and efficiently, orally and in writing, with managers, supervisors, and hourly colleagues in English to provide instruction, coaching, corrective action, safety instructions and lead teams as a manager daily and in emergencies.
Position holder must also be able to provide amazing customer service in English, which includes being able to orally communicate with customers in English and monitor the performance of English-speaking colleagues whose job duties require communication with customers.

Responsibilities

Coach and develop in-store capability and confidence amongst the Retail Management team and in Store P&C team to allow them to operate as a first point of contact on ER Matters; exercise clear decision-making and provide advice on these matters
Support the store in developing strategies to address challenging recruitment needs, particularly at the Retail Assistant level by coaching the store manager and management team
Ensure core learning programs are delivered in store while supporting the Retail Management team in identifying store/s training needs and solutions that enable our people to reach their potential
Take overall accountability for the successful and smooth running of the payroll activities in store, ensuring timely execution and speedy follow up on any issues
Support the Head of P&C and Area P&C Business Partner in aligning P&C activity to the P&C Strategy and Purpose in-store
Support the Store Manager(s) in delivery of the key people KPIs for which they are accountable, including but not limited to engagement, retention, development and performance of their people by overseeing their implementation
Partner effectively with the People & Culture Centers of Expertise and Central P&C team to support locally the implementation of policy and practice
Supporting Commercial & Business impacts by developing and understanding of commercial performance and customer experience, as related to our people agenda.
Delivering against company expectations and policy, ensuring good governance and best practices are in place.
Ensuring compliance with regulations and mitigation of risk to the business.