P&C Licensed Customer Service Representative (Hybrid)

Arthur J. Gallagher • Las Vegas, NV

85d • $21

About The Position

Welcome to Gallagher - a global leader in insurance, risk management, and consulting services. With a growing team of more than 52,000 professionals worldwide, we empower businesses, communities, and individuals to thrive. At Gallagher, you can build a career whether it’s with our brokerage division, our benefits and HR consulting division, or our corporate team. Experience The Gallagher Way, a culture fueled by shared values and a collective passion for excellence. Join one of our dynamic teams, where you'll play a pivotal role in shaping Gallagher's future and unlocking unparalleled opportunities for both clients and yourself. Are you licensed in Property and Casualty insurance and do you have customer service experience? You might be a great addition to our Personal Lines team as a Customer Service Representative! Gallagher Customer Service Representatives work to provide outstanding service to policyholders, insurance carriers, and other parties related to personal insurance policies. Please note additional position details below: The pay for the position is $21/hr. The position requires an active P&C license. You will need to be onsite full-time during the training (1 month) and until when you meet performance standards (1 - 2 months after training). Once you meet your metrics, you will switch to a hybrid schedule where you will work the office 4 days each month.

Requirements

• High school graduate or GED
• Minimum of 1 year of customer service experience
• Strong typing and basic computer skills
• Currently licensed in Property and Casualty Insurance.

Nice To Haves

• Experience providing service or account management of Personal Insurance lines with a carrier or agency.
• At least a year of experience in a call center environment.
• Working knowledge of Microsoft software, including Excel, PowerPoint, Outlook and Word.

Responsibilities

• Provide service to existing clients-identifying and assessing customer needs to achieve satisfaction.
• Answer questions related to policy endorsements, acquiring inspections or appraisals, remarketing.
• Research inquiries about past due payments, coverage questions and lower limits letters.
• Respond to inquiries via phone, chat and email to provide policy and/or claims information and providing resolution.
• Discuss different types of policies including auto, homeowners, and umbrella policies.

Benefits

• Medical/dental/vision plans, which start from day one!
• Life and accident insurance
• 401(K) and Roth options
• Tax-advantaged accounts (HSA, FSA)
• Educational expense reimbursement
• Paid parental leave
• Digital mental health services (Talkspace)
• Flexible work hours (availability varies by office and job function)
• Training programs
• Gallagher Thrive program - elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
• Charitable matching gift program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Insurance Carriers and Related Activities
• Education Level: High school or GED