Owner Relations Tech

Diamondback Energy • Oklahoma City, OK

3d

About The Position

Owner Relations Technicians are responsible for fielding and answering questions from owners. They should be able to communicate effectively through both written and verbal communication. They will assist with a wide variety of inquiries and should be able to multi-task easily. While O&G experience is not required, it is highly preferred.

Requirements

• High school diploma/GED required
• At least one (1) year of prior experience in customer service role
• At least one (1) year of experience in Microsoft Office (i.e. Excel, Word, Outlook)
• Effective communication skills in order to relay information to (especially via email and phone) owners and work with all levels of the organization with an emphasis on accounting and land departments
• Excellent organizational and time management skills

Nice To Haves

• Work experience in oil & gas industry
• Experience in using Accounting Software (SAP), Owner Relations inquiry tracking software (Energy Link)
• Proven experience suggesting and implementing process improvements to increase effectiveness of owner relations processes

Responsibilities

• Provide information and assistance to lessors, royalty owners, overriding royalty interest owners and working interest partners in response to verbal or written inquiries regarding interests and payments
• Facilitate discussion with owners in order to determine their issue and determine how to provide a solution to address their inquiry
• In more complex situations, facilitate the issue with department staff to assist in handling the inquiry
• Document owner relations calls and correspondence in applicable owner file in software.
• Provide assistance to owners with changes and/or updates to their accounts such as but not limited to address changes, transfer of ownership requirements or questions regarding their interest
• Process correspondence in a timely manner
• Assist with special projects as directed by management
• Other duties as assigned by management

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED