Owner-Operator Support & Success Specialist - Transportation and Logistics

Landstar System, Inc. • Carnesville, GA

11d • Onsite

About The Position

Landstar stands for safe, secure and reliable transportation services delivered by our unique network of small business owners. Independent agents and capacity providers operating under the Landstar umbrella enjoy the strength and support of one of the industry’s most stable and successful companies. Our network of independent entrepreneurs provide customers with personalized service at the local level with the global reach and resources of a multi-billion dollar company.
As an Owner-Operator Support & Success Specialist, you will play a vital role in supporting Landstar’s Owner-Operators (Business Capacity Owners or BCOs). In this position, you will help establish clear revenue expectations, resolve operational questions and concerns, and conduct thorough post-orientation follow-ups to ensure ongoing success. You will collaborate closely with BCO Advisors, maintain accurate records in iSeries 400, and facilitate effective communication between BCOs, their advisors, CABS (Continued Awareness of Business and Safety) Coordinators, and Landstar Agents.

Requirements

• High school diploma or GED
• 1 year of customer support, transportation experience, or a combination of thereof
• Exceptional organizational skills and the ability to motivate and engage others
• Ability to work effectively in a complex, fast-paced, and occasionally high-pressure environment
• Proficiency in data entry, iSeries 400, internet navigation, and Microsoft Office applications
• Working knowledge of Word, Excel, and PowerPoint
• Excellent verbal and written communication skills
• Strong multitasking and time-management abilities; able to work with minimal supervision
• Ability to lift or move 25-50 lbs.

Nice To Haves

• 1 year of leadership experience
• 1 year experience Owner Operator support

Responsibilities

• Establish revenue expectations and provide solutions to operational questions or concerns.
• Conduct post-orientation follow-ups to assess and support ongoing BCO needs.
• Facilitate communication between new BCOs/Operators, advisors, CABS, and agents; assist with issue resolution.
• Update contractor, tractor, and operator records in iSeries 400 and maintain accurate documentation.
• Recommend improvements to orientation/CABS programs and serve as backup for Orientation and CABS Coordinators, including classroom instruction, contract renewals, hazmat recertification, and issuing ELDs.
• Educate BCOs on key Landstar tools and resources, including LandstarOnline, Load Alerts, Lane Match, IVR cards, Profit & Loss tools, and business success applications.
• Handle incoming calls and visits, participate in weekly orientation retention calls, and assist with safety meetings (occasionally after business hours).
• Facilitate problem resolution between agents and BCOs and perform Hours-of-Service reviews as needed.
• Support the driver simulator program and assist with special projects or other assignments as required

Benefits

• We offer competitive compensation, robust benefit plans including affordable medical plans, employer 401(k) match, paid time off, tuition assistance and much more.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees