Overstaff Branch Manager I

World Finance • Mansfield, TX

23h • Onsite

About The Position

World Finance, a five-time winner of the Top Workplaces USA award and Newsweek’s America's Greatest Workplaces for Parents & Families in 2025, helps customers meet their financial needs and unlock their financial good. This role is for an energetic Overstaff Branch Manager to guide customers on their financial journey. World Finance is a people-focused company looking for an Overstaff Branch Manager to provide onsite leadership and operational support to multiple branches within an assigned region. The ideal candidate is a confident communicator, strong motivator, and optimistic problem-solver. As an Overstaff Branch Manager, you will lead by example, ensuring branch teams deliver exceptional service, maintain compliance, and meet performance goals—wherever you’re needed most. Since 1962, World Finance has helped millions of people achieve better credit and financial stability. Based in Greenville, SC, World reaches over one million customers annually through personal loans and tax preparation services, with over 1,200 branches in 16 states. The company's goal is to see customers thrive through financial empowerment and caring relationships.

Requirements

• Proven ability to lead, coach, and motivate team members to achieve results.
• Strong customer service skills and the ability to make customers and teams feel valued.
• Strategic thinker who can analyze performance and identify growth opportunities.
• A willingness to evolve, embrace change, and lead through it.
• Team-oriented mindset – ready to pitch in and help wherever needed.
• Excellent communication and interpersonal skills.
• Desire to grow in leadership and inspire others to do the same.

Nice To Haves

• Prior management or leadership experience strongly preferred.

Responsibilities

• Provide onsite management coverage and operational leadership across multiple branches as assigned.
• Facilitate excellent customer service, setting the example in every branch you support.
• Lead, mentor, and develop branch team members to ensure smooth daily operations and alignment with company goals.
• Address customer needs holistically—from pairing them with the right loan products to assisting with tax services.
• Drive branch growth by promoting World Finance products and services that support customers’ financial success.
• Support, collaborate with, and leverage the strengths of team members in each branch you oversee.
• Maintain compliance with company policies and ensure adherence to operational standards.
• Build strong relationships within the communities served and identify opportunities to grow the business.
• Foster a positive team environment that encourages engagement, accountability, and continuous improvement.

Benefits

• Growth-minded culture: We promote from within and offer clear paths to advancement, including profit share opportunities.
• Nationwide opportunity: With branches in 16 states, your career can grow with us anywhere in the U.S.
• Proven success: 75% of World’s Operations Executives began in roles just like this.
• Community connection: Paid volunteer hours each year to give back.
• Comprehensive benefits: Health, dental, vision, and life insurance available the 1st of the month following 30 days.
• Balance and belonging: Paid holidays, sick days, vacation time, and a 401(k) with company match.
• Work-life balance: We’ll get you home for dinner – your life outside of work is a priority.
• Purpose-driven work: Make a positive impact on the lives of customers you serve and communities you support.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees