Overstaff Branch Manager I

World Finance•West Columbia, SC

51d•Onsite

About The Position

World Finance, winner of the Top Workplaces USA award for five years in a row and a two-time winner of Newsweek's Most Trustworthy Companies award, helps customers meet their financial needs and unlock their financial good. We're an energetic team looking for a Branch Manager to guide customers on their financial journey. We're a people-focused company looking for an Overstaff Branch Manager to provide onsite leadership and operational support to multiple branches within an assigned region. If you're a confident communicator, strong motivator, and optimistic problem-solver, you're an ideal fit for this role. As an Overstaff Branch Manager, you'll lead by example, ensuring branch teams deliver exceptional service, maintain compliance, and meet performance goals-wherever you're needed most.

Requirements

Proven ability to lead, coach, and motivate team members to achieve results.
Strong customer service skills and the ability to make customers and teams feel valued.
Strategic thinker who can analyze performance and identify growth opportunities.
A willingness to evolve, embrace change, and lead through it.
Team-oriented mindset - ready to pitch in and help wherever needed.
Excellent communication and interpersonal skills.
Prior management or leadership experience strongly preferred.
Desire to grow in leadership and inspire others to do the same.
Reliable transportation for daily travel to assigned branches and bank deposits.
Daily travel between branches will be required; specific coverage areas can be discussed with the hiring manager.
Team members are compensated for authorized travel time in accordance with company policy, including overtime calculations where applicable.
Mileage reimbursement is provided for business use of personal vehicles, excluding normal commuting.
Frequently stationary with regular movement throughout office environments.
Occasional climbing, kneeling, bending, twisting, and reaching.
Occasionally lifts up to 5 lbs. and may exert up to 30 lbs. of force (e.g., opening file drawers).
Regular use of vision, hearing, fine motor skills, and verbal/written communication.
Fast-paced, high-demand environment with shifting priorities and tight deadlines; requires professionalism, multitasking, adaptability, and collaboration.
Frequent travel to assigned branches; may include extended hours, evenings, or weekends.
Standard indoor office settings with typical noise, lighting, and temperature.
Frequent customer and coworker interaction; must communicate clearly and professionally in person, by phone, and electronically.
Regular, reliable attendance and punctuality are essential.

Responsibilities

Provide onsite management coverage and operational leadership across multiple branches as assigned.
Facilitate excellent customer service, setting the example in every branch you support.
Lead, mentor, and develop branch team members to ensure smooth daily operations and alignment with company goals.
Address customer needs holistically-from pairing them with the right loan products to assisting with tax services.
Drive branch growth by promoting World Finance products and services that support customers' financial success.
Support, collaborate with, and leverage the strengths of team members in each branch you oversee.
Maintain compliance with company policies and ensure adherence to operational standards.
Build strong relationships within the communities served and identify opportunities to grow the business.
Foster a positive team environment that encourages engagement, accountability, and continuous improvement.

Benefits

Growth-minded culture: We promote from within and offer clear paths to advancement, including profit share opportunities.
Nationwide opportunity: With branches in 16 states, your career can grow with us anywhere in the U.S.
Proven success: 75% of World's Operations Executives began in roles just like this.
Community connection: Paid volunteer hours each year to give back.
Comprehensive benefits: Health, dental, vision, and life insurance available the 1st of the month following 30 days.
Balance and belonging: Paid holidays, sick days, vacation time, and a 401(k) with company match.
Work-life balance: We'll get you home for dinner - your life outside of work is a priority.
Purpose-driven work: Make a positive impact on the lives of customers you serve and communities you support.

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