Oversight Board Liaison

Linda Werner & Associates•Washington, DC

2d•Onsite

About The Position

The client’s Content Policy organization is seeking an Oversight Board Liaison to support its independent Oversight Board review process. This role is responsible for evaluating potential cases for Board consideration, drafting high‑quality written submissions explaining the organization’s policy decisions, and managing day‑to-day case operations. The ideal candidate is an analytical thinker with experience in law, policy, or advocacy—particularly with strong legal writing skills—and demonstrated success managing complex, cross‑functional projects. Experience in human rights law is beneficial but not required. This position centers on researching cases appealed to the Oversight Board, analyzing the organization’s actions and policy applications, and articulating the rationale behind those decisions in clear, persuasive written materials. The Liaison will collaborate closely with internal teams to identify process improvements, support policy refinement, and coordinate live briefings for Board members and staff. As part of the client’s Content Policy team, this individual will work alongside subject matter experts in content and product policy. The role requires a deep understanding of the organization’s policies, values, and operational frameworks in order to effectively support the Oversight Board and the broader ecosystem of users. The Liaison will also manage high‑visibility content escalations and, at times, make time‑sensitive decisions regarding content removal or allowance. The ideal candidate is a strong communicator, a structured thinker, and a proactive problem‑solver who can navigate ambiguity, synthesize complex information, and build trust with cross‑functional partners. Given the nature of content‑related escalations, occasional early morning, late evening, or weekend work may be required.

Requirements

5+ years of experience in law, government, public policy, or a related field
Demonstrated analytical and problem‑solving skills
Proven experience managing complex, multi‑stakeholder projects
Exceptional written and verbal communication skills, including the ability to draft persuasive, structured written materials
Ability to work with potentially graphic or sensitive content
Advanced written and verbal communication skills (legal writing preferred)
Strong project management capabilities
Analytical reasoning and structured problem‑solving

Nice To Haves

Graduate degree in Law
Experience within the technology sector, particularly related to social media or content governance
Background investigating or analyzing complex legal or policy issues
Experience working on civil rights or human rights topics, including freedom of expression
Experience presenting to and collaborating with diverse professional audiences
Experience in the tech or social media industry
Experience with complex legal or policy investigations
Familiarity with civil rights or human rights frameworks

Responsibilities

Partner with cross‑functional teams to investigate cases selected by the Oversight Board and identify additional cases for potential referral
Analyze and clearly articulate how the organization’s values and policies apply to specific cases, both verbally and in writing
Manage day‑to‑day case operations, including tracking milestones, deadlines, and deliverables
Build strong relationships with internal partners across Public Policy, Governance, Operations, Engineering, Product Management, Communications, Marketing, Partnerships, and Legal
Provide structured feedback to operational and policy teams to support implementation of Oversight Board recommendations
Serve as a global escalation point for policy‑related issues and manage internal communications during high‑priority events
Work with content that may include graphic, sensitive, or objectionable material, including imagery, video, audio, or written content involving offensive language, self‑harm, or other disturbing themes