Overnight Veterinary Receptionist - Part-Time

Innovetive Petcare•Marietta, GA

12d•Onsite

About The Position

Dogwood Veterinary Specialty & Emergency is seeking a Part-Time Overnight Veterinary Receptionist / Client Service Representative to support our 24/7 specialty and emergency hospital in Marietta, GA . This role is ideal for candidates with experience in veterinary medicine, human healthcare, medical office administration, or high-level customer service who are comfortable working in a fast-paced overnight emergency environment . Our reception team plays a critical role in supporting both specialty services and emergency patients , providing compassionate communication and efficient coordination during some of the most stressful moments pet families experience. This position offers a consistent overnight schedule with opportunities for additional shifts. Applicants without relevant veterinary, medical office, or healthcare client service experience cannot be considered. Dogwood Veterinary Specialty & Emergency is a state-of-the-art specialty and 24/7 emergency veterinary hospital providing advanced care in: Emergency & Critical Care Veterinary Surgery Internal Medicine Oncology Advanced Diagnostic Imaging Our hospital is supported by a collaborative team of veterinary specialists, emergency clinicians, technicians, and client service professionals dedicated to delivering exceptional medical care and compassionate service to pets and their families. 📍 Dogwood Veterinary Specialty & Emergency 1234 Powers Ferry Common SE Marietta, GA 30067 Part-Time Overnight Schedule This Part-Time Overnight Veterinary Receptionist role is focused on the following shifts: Primary Schedule Thursday: 7:00 PM – 7:00 AM Sunday: 7:00 PM – 7:00 AM Additional Opportunities Optional on-call shifts on Fridays and Saturdays may be available to assist with hospital needs. Due to the 24/7 emergency nature of the hospital , candidates must be comfortable supporting overnight operations and occasional weekend coverage.

Requirements

High School Diploma or GED
Previous veterinary receptionist, medical receptionist, healthcare administration, or high-level customer service experience
Strong communication and organizational skills
Ability to multi-task in a fast-paced emergency environment
Comfortable supporting clients during emotionally sensitive situations
Reliable, punctual, and able to work overnight shifts

Nice To Haves

Veterinary hospital or emergency veterinary experience
Familiarity with veterinary terminology and hospital workflows
Experience using veterinary or medical EMR software (eVetPractice, AVImark, Vetter, etc.)
Background in animal care, veterinary medicine, or healthcare administration

Responsibilities

Client Service & Communication: Greet clients and pets in a friendly , compassionate , and professional manner. Answer phone calls , schedule appointments , and handle inquiries regarding services , treatment plans , and hospital policies . Provide clear communication regarding patient care , wait times , and estimated costs of services. Collect and record patient information , including medical history , treatment plans , and billing details .
Appointment Scheduling & Record Management: Manage appointment bookings , including scheduling routine check-ups , emergency consultations , and follow-up visits . Coordinate scheduling for specialty services , such as surgery , oncology treatments , or radiology appointments . Ensure medical records are up-to-date and accurately entered into the hospital’s electronic medical record (EMR) system.
Client Education & Support: Educate clients on basic veterinary services , procedures , and hospital policies , including hospitalization , vaccinations , wellness exams , and emergency care . Provide clients with post-appointment instructions and advice, including follow-up care for surgical procedures , chemotherapy , or other specialized treatments. Direct clients to appropriate staff for further medical or technical questions .
Billing & Payment Processing: Process payments for services, including invoices for diagnostics , treatments , and medications . Provide clients with detailed billing information , ensuring they understand charges and available payment options . Coordinate with the veterinary team to ensure accurate invoicing and assist with insurance claims when applicable.
Facility Management: Keep the front desk area neat and organized , ensuring a welcoming environment for clients and their pets. Maintain inventory of reception supplies, forms , and marketing materials . Ensure smooth communication flow between clients , veterinarians , and technicians .
Emergency & After-Hours Support: Manage emergency situations with urgency and compassion , directing clients to the appropriate care team and ensuring all necessary information is captured for urgent cases. Handle calls during overnight and weekend shifts , ensuring continuity of care and providing clients with necessary instructions or referrals .