Overnight Veterinary Customer Service Representative

Ethos Veterinary HealthClarksville, TN
95d$17 - $23

About The Position

Join a team of veterinary professionals you can easily build relationships with and feels like a family- we support and encourage each other and love to celebrate wins, big or small. We pride ourselves on a welcoming learning environment where team members feel safe to advance their skills and seek guidance from each other while practicing quality medicine and patient care.

Requirements

  • Fluent English skills (speaking & reading) are required for the role; fluency in multiple languages a plus.
  • Capability of standing continuously for up to four hours with little or no breaks.
  • Ability to lift and carry up to 50 pounds.
  • Repetitive use of the hands, wrists, and arms.

Responsibilities

  • Greet clients as they arrive at the hospital, opening lobby doors when necessary; present necessary paperwork for completion; make aware of refreshment bar and client bathroom locations.
  • Be aware of sensitive situations, showing compassion and empathy.
  • Enter client, patient, rDVM and financial information into hospital system.
  • Schedule appointments for clients via telephone and in person.
  • Maintain Google Sheets documents (referrals, cancellation list, etc).
  • Maintain upkeep and cleanliness of lobby area to include stocking refreshment bar, sweeping or vacuuming as needed, cleaning windows, tidying seating area and bathrooms (magazines, empty cups, etc).
  • Process daily faxes/emails throughout the day as needed.
  • Maintain cash drawer and cash deposits.
  • Handle customer complaints and issues as they happen, advising; refer sensitive issues to Client Experience Manager.
  • Participate in routine CSR staff meetings and hospital staff meetings, contributing ideas and suggestions in an effort to continually improve and streamline CSR functions and the client experience.
  • Active demonstration of a 'can do' attitude.
  • On-call participation required (after training).

Benefits

  • Competitive salary
  • Paid Time Off
  • Insurance (Medical, Dental & Vision)
  • Short/long term disability and life insurance
  • 401(k) Retirement Plan
  • State-of-the-art newly renovated front desk
  • Discounted pet products & services for personal pets
  • C.E. Allowance
  • Penn Foster Sponsorship Program
  • Uniform allowance
  • Cell phone discounts
  • YMCA corporate memberships
  • Team building and volunteer events
  • Career development
  • Excellent opportunities for advancement and MORE!
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