Overnight Veterinary Customer Service Representative

Ethos Veterinary Health • Clarksville, TN

95d • $17 - $23

About The Position

Join a team of veterinary professionals you can easily build relationships with and feels like a family- we support and encourage each other and love to celebrate wins, big or small. We pride ourselves on a welcoming learning environment where team members feel safe to advance their skills and seek guidance from each other while practicing quality medicine and patient care.

Requirements

• Fluent English skills (speaking & reading) are required for the role; fluency in multiple languages a plus.
• Capability of standing continuously for up to four hours with little or no breaks.
• Ability to lift and carry up to 50 pounds.
• Repetitive use of the hands, wrists, and arms.

Responsibilities

• Greet clients as they arrive at the hospital, opening lobby doors when necessary; present necessary paperwork for completion; make aware of refreshment bar and client bathroom locations.
• Be aware of sensitive situations, showing compassion and empathy.
• Enter client, patient, rDVM and financial information into hospital system.
• Schedule appointments for clients via telephone and in person.
• Maintain Google Sheets documents (referrals, cancellation list, etc).
• Maintain upkeep and cleanliness of lobby area to include stocking refreshment bar, sweeping or vacuuming as needed, cleaning windows, tidying seating area and bathrooms (magazines, empty cups, etc).
• Process daily faxes/emails throughout the day as needed.
• Maintain cash drawer and cash deposits.
• Handle customer complaints and issues as they happen, advising; refer sensitive issues to Client Experience Manager.
• Participate in routine CSR staff meetings and hospital staff meetings, contributing ideas and suggestions in an effort to continually improve and streamline CSR functions and the client experience.
• Active demonstration of a 'can do' attitude.
• On-call participation required (after training).

Benefits

• Competitive salary
• Paid Time Off
• Insurance (Medical, Dental & Vision)
• Short/long term disability and life insurance
• 401(k) Retirement Plan
• State-of-the-art newly renovated front desk
• Discounted pet products & services for personal pets
• C.E. Allowance
• Penn Foster Sponsorship Program
• Uniform allowance
• Cell phone discounts
• YMCA corporate memberships
• Team building and volunteer events
• Career development
• Excellent opportunities for advancement and MORE!

What This Job Offers

• Industry: Professional, Scientific, and Technical Services