Overnight Veterinary Client Service Representative, Part Time, SRAES

Ethos Veterinary Health • Colorado Springs, CO

6d • $18 - $22 • Onsite

About The Position

As a Client Service Representative, you will play a crucial role in supporting our emergency and critical care departments while welcoming and assisting our guests.

Requirements

• Exceptional First Impressions: Are you the person who effortlessly leaves a positive and lasting first impression? We want you! The ideal candidate will possess outstanding communication and customer service skills, ensuring our clients and referring veterinarians feel valued and supported.
• Adaptability and Multitasking: In our fast-paced environment, versatility is key. If you thrive on multitasking and can navigate unexpected situations with ease, you're the problem solver we're looking for.
• Customer Service Excellence: If you've excelled in customer service, you know the importance of building positive relationships. Your ability to provide outstanding service aligns seamlessly with our commitment to delivering an exceptional client experience.
• Flexibility and Adaptability: Be a team player who thrives in a collaborative environment, adapting to situations where protocols may not apply and handling unanticipated tasks with grace.
• Fluent English skills (speaking & reading) are required for the role
• At least 1 year of experience in customer service required, veterinary experience preferred.

Nice To Haves

• fluency in multiple languages

Responsibilities

• Inform clients and referring veterinarians about our comprehensive services and provide compassionate support over the phone and in person.
• Assist clients in the emergency room check-in process, ensuring a caring, compassionate and efficient process.
• Handle reminder and follow-up communications with finesse, utilizing both phone and email to keep clients informed and engaged.
• Accurately update and maintain client/pet records and files, ensuring a meticulous approach to detail.

Benefits

• flexible leave policies
• mental health awareness support
• team-oriented work culture that promotes happiness and health in body, mind, and spirit.
• mentoring
• medical, dental, vision
• a 401k with employer match
• paid time off (including sick time)
• paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed