Overnight Valet Attendant - East Lansing, MI
About The Position
The Guest Service Associate (GSA) delivers exceptional customer service by safely and efficiently parking and retrieving vehicles, ensuring a positive guest experience. As the first and last point of contact, this role creates a welcoming, professional atmosphere while following all safety and operational procedures. The primary objective of the Guest Service Associate is to provide courteous, efficient, and safe valet services while ensuring the security of all vehicles. This includes warmly greeting guests, assisting with vehicle drop-off and retrieval, managing traffic flow, and addressing guest inquiries professionally. Valet Attendants are expected to follow all company policies, operate vehicles with care, and contribute to seamless, high-quality guest experience. Parking Management Company (PMC) is a national leader in hospitality-focused parking services. Headquartered in Nashville, Tennessee, PMC provides valet and self-parking management, shuttle services, event parking, and porter/bell services across multiple industries including hotels, resorts, healthcare, and event venues. With a commitment to excellence and a guest-first mindset, PMC serves as an extension of the hospitality experience—delivering seamless, high-touch service to partners and guests alike.
Requirements
- High school diploma or GED required.
- Valid driver’s license and reliable transportation are required.
- Must maintain an acceptable motor vehicle record (no more than 3 moving violations within 3 years).
- Must successfully pass and maintain a clean background check.
- Must be able to stand, walk, run short distances, and lift up to 50 lbs. for extended periods.
- Maintain professional appearance, including uniform and grooming standards.
- Must be available to work evenings, weekends, and holidays as needed.
Nice To Haves
- Previous customer service experience preferred.
- A helpful attitude and strong customer service mindset are essential.
Responsibilities
- Vehicle Inspections: Conduct vehicle damage inspections and document parking locations on claim tickets.
- Safety: Safely and efficiently park and retrieve guest vehicles while adhering to proper key handling procedures. Follow all safety protocols to maintain personal and vehicle security.
- Compliance: Maintain compliance with attendance and timekeeping policies, including clocking in/out for shifts and breaks and accurately reporting tips.
- Housekeeping: Keep valet areas clean, organized, and presentable always.
- Customer Service and Teamwork: Handle challenging situations with professionalism, resolve problems promptly, and ensure high-quality service. They balance individual responsibilities while fostering a positive team environment, supporting colleagues, and recognizing team accomplishments.
- Attendance and Professionalism: Maintain regular attendance, adhere to company policies, and uphold PMC standards for safe and efficient parking operations. Arrive on time, in full uniform, and properly groomed before clocking in.
- Additional Responsibilities: Perform other tasks as needed to support the company’s operational goals, while remaining flexible and responsive to changing business
Benefits
- Health Benefits – Medical, vision and dental insurance – Upon eligibility
- 401K – Upon eligibility
- Supplemental Insurance – Life insurance and critical illness
- Bonus opportunities
- Internal leadership development program
- Continuous nationwide growth opportunities.
- Paid time off
- Paid training
- Tuition assistance through Bellevue University - Up to $5,250 per year
- Nationwide discounts through Perks at Work
- Military friendly employer
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
