Overnight Team Member

Planet Fitness • Findlay, OH

272d • $13 - $14

About The Position

The Team Member will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. This role is essential in maintaining the unique culture of Planet Fitness, which emphasizes personal development and a fun, energetic work environment.

Requirements

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude.
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.

Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including answering phones in a friendly manner, checking members in, new member sign-ups, and taking prospective members on tours.
• Facilitate needed updates to member's accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.

Benefits

• Free black card membership
• Access to company Audible account
• Opportunities for advancement
• Ongoing leadership training
• Full-time employee health insurance
• Free staff lunch each month
• Personal Finance class
• 401K with up to 4% match (full-time team members)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Amusement, Gambling, and Recreation Industries
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees