Overnight Support Services Specialist

ALI FORNEY CENTER•New York, NY

8d•$63,180 - $63,180

About The Position

The Support Services Specialist is responsible for creating and maintaining a secure and affirming environment for clients to meet their service needs and goals. The Support Services Specialist will work overnight to manage reception, mail as well as provide support for the day-to-day operations of the Ali’s Place, and the Overnight Support Services team. The Support Services Specialist will also coordinate with the Operations Team to order and stock supplies and clothing for clients as needed The ideal candidate will be compassionate and provide exceptional client support while utilizing a trauma-informed lens by assisting in care and resource navigation in a fast-paced environment.

Requirements

Demonstrated compassion and empathy in client-centered work.
Knowledge of psychosocial needs of LGBTQ/homeless youth population is essential.
Strong cultural awareness and competency in diverse environments. Accuracy/attention to detail and ability to multitask and prioritize in a fast paced environment a must.
Excellent organizational skills with keen attention to detail.
Proven ability to multitask and manage competing priorities in high-pressure settings.
Capable of working independently while also collaborating effectively within a team.
Resourceful and solution-oriented approach to problem-solving.
Strong verbal and written communication skills.
Computer literacy, including knowledge of basic software applications (Google suite).
Familiarity with the internet and email communications.
Enters data and produces reports using agency systems with accuracy and attention to detail.

Responsibilities

Greet, assist, and direct clients and visitors promptly and appropriately.
Manage front door and virtual door assistant.
Track and record client traffic through the appropriate systems.
Conduct assessments and provide appropriate referrals for clients as needed.
Respond to complaints and de-escalate clients and visitors as needed.
Monitor and supervise clients in open areas, including reception, community room, and bathrooms.
Supervise youth in the community room, welcome desk, and/or waiting area.
Assist Ali’s Place Team in the management of the community room and office space.
Answer telephones, greet clients, welcome visitors, and provide information about Ali’s Place programs to new and prospective clients, including policies, rules & expectations.
Manage the client mail system by sorting, organizing, and retrieving mail.
Provide a listening ear to youth and engage in client support and de-escalation practices as needed.
Perform data entry and keep data organized according to contractual obligations.
Work with the Operations Team to make sure client supplies are well stocked.
Track inventory and submit supply needs to the appropriate system.
Assist with creating and facilitating client events and creating community
Document daily services, and maintain data in a timely manner.
Complete and distribute incident reports, as needed.
Create new client visitor profiles in the lobby track system, as needed.
Communicate with the client care teams IT and Facilities, and program supervisors
Complete and distribute incident reports, as needed.
Maintain client confidentiality and quality care.
Attend mandatory staff meetings, training, and regular supervision.
Other duties as assigned.