Overnight Supervisor

ALI FORNEY CENTER•New York, NY

24d•$63,180 - $63,180

About The Position

The Overnight Supervisor is responsible for ensuring the program’s sites are fully staffed and directly supervises Overnight Youth Counselors. The Overnight Supervisor develops daily programming and addresses staff and client concerns by resolving grievances and following up on incident reports. They ensure the daily needs of clients, staff, and sites are met by maintaining a physically and psychologically safe and affirming environment.

Requirements

Training/Experience in youth social services required.
Proficient in Microsoft Office and Suite (Word, Excel, PowerPoint, Outlook) and Google Workspace.
Ability to navigate and utilize online ordering systems for supplies and food.
Strong written communication skills for documentation and report writing.
Basic knowledge of IT troubleshooting and the ability to submit and follow up on work orders.
Familiarity with crisis management tools and de-escalation techniques.
Knowledge of harm reduction principles and strategies
Competent communication & writing skills.
Proficient in managing conversations regarding sexual activity and substance use

Nice To Haves

Must be highly organized and have the ability to work independently and across teams.
Experience working with adolescent/young adult populations, especially within LGBTQ+ and homeless communities.
Knowledge of psychosocial needs and challenges faced by LGBTQ+ and homeless youth.
Strong leadership skills, previous supervisory experience preferred.
Excellent interpersonal skills and the ability to provide empathetic support.
Ability to handle crises calmly and effectively, utilizing appropriate de-escalation techniques.
Willingness and ability to work flexible hours, including weekends and holidays.
Willingness to travel between sites.
Six months to one year of housing experience preferred.

Responsibilities

Develops and maintains the program’s coverage schedule on a monthly and day-to-day basis.
Coordinate and distribute site staffing schedules; fill or cover shifts as needed.
Serve as on-call support twice per month, as needed. (Rotate with Program Director)
Provide overnight supervisory support and conduct regular supervision with Youth Counselors.
Conduct weekly or bi-weekly supervision for full-time and part-time overnight staff, as needed.
Address and resolve grievances from staff and clients.
Hire youth counselors and ensure the program is fully staffed.
Provide on-the-job training for new hires and ongoing training to existing staff.
Participate in weekly staff meetings as required and communicate updates and concerns to the overnight program team regarding clients.
Ensure facilities/IT work orders are submitted and followed up on in a timely manner.
Ensure clients are connected to services and engaging with their care team, including Case Managers, Mental Health Specialists, Health Counselors, and Career Readiness.
Ensure accurate and timely record-keeping, including:
Site log books
Incident reports (submission to PTS)
Incident report, fire drill, invoices, and group note binders
Incentives and consequences tracker
Resident metrocards and check requests
Facilitate day-to-day crisis management and de-escalation among clients.
Lead weekly staff meetings.
Attend weekly supervision.