Overnight Supervisor, Recreation

Canaveral Port Authority•Cape Canaveral, FL

2d•Onsite

About The Position

The Overnight Supervisor will have authority and responsibility to assist guests in the campground with a focus on safety and security and monitoring guest and vehicle traffic. This includes communicating with BCSO and security personnel. Other responsibilities may include all opening and closing procedures and managing daily business. In addition to experience and skills as Overnight Supervisor, the ideal candidate will have excellent planning and organizational skills, verbal and written communication skills, business/financial acumen, and will be customer service orientated. The Overnight Supervisor will perform other duties as assigned and may work varying shifts including holidays and weekends.

Requirements

2-year degree in Hospitality Management or a related field or equivalent of 2 years hospitality or related field in lieu of degree experience
Minimum of 2 years of direct supervising and leading the work of others, preferably in the hospitality or related field
Minimum of 2 years of experience in security and public safety or related field
Excellent skills in customer service, planning and organizing, verbal and written communication skills
Business and financial acumen; experience preparing, interpreting, and managing budgets
Advanced computer literacy and experience including the operation on Office Platforms (i.e., Word, PowerPoint, Excel, etc.), printers, campground reservation system (CampLife), and park POS/ticketing system (ZED)
Able to work all shifts and holidays, as needed
Valid Florida Driver’s License or ability to obtain one within 30 days.
Tasks require the ability to exert physical effort
May involve some lifting, carrying, pushing and/or pulling of objects and materials of light weight (30 pounds)

Responsibilities

Communicate issues to fellow supervisors and leadership regarding operations, employees, and other important matters
Implement and ensure compliance with policies and procedures as directed
Enforces Park rules to ensure the overall safety and security of guests, visitors, and employees
Ability to use critical thinking under potentially stressful situations
Occasionally supervise staff to ensure world-class guest interactions and lead and motivate team members
Ability to identify and solve routine daily problems
Willing to work day shifts if needed
Performs other duties assigned by the Assistant Manager
Perform CampLife and ZED duties
Assure all building components are operational and in good condition
Inspects building and grounds for maintenance concerns
Responsible for closing entry gates at the end of the day – shutting down lights, locking buildings, etc.
Identify and anticipate needs for maintenance and landscape items
Following up on pending maintenance and landscape items
Other duties and projects as needed
Provide financial and operational reports as requested
Ability to identify and resolve guest and Park issues
Assists with special events, including launches which may occur anytime, 24/7
Displays leadership in guest hospitality, exemplifies excellent customer service, and creates a positive atmosphere for guest relations
Ensures team members have the supplies and resources needed to deliver great guest service