(USA) Overnight Stocking Coach, Non-Complex, Management

Walmart • Ottumwa, IA

19h • Onsite

About The Position

The Overnight Stocking Coach leads and develops teams effectively through teaching, training, and active listening, utilizing feedback mechanisms like TourtoTeach. This role involves communicating and collaborating across all associate levels regarding store operations, technology, business initiatives, merchandising, and company direction, while also leading change efforts and setting clear expectations for business solutions. The Coach is responsible for modeling exceptional customer service, managing customer service initiatives, resolving customer issues, and implementing action plans for continuous improvement. Key responsibilities include driving financial performance and sales by reviewing P&L statements, managing budgets, forecasting, controlling expenses, ensuring effective merchandise presentation, inventory flow, and operational processes, and developing strategies to mitigate shrink and achieve sales and profit goals. The position also focuses on associate development, including hiring, training, mentoring, assigning duties, providing recognition, fostering a sense of belonging, and recruiting qualified associates for growth. It involves coordinating and overseeing job-related activities, building stakeholder relationships, supporting business initiatives, setting goals, measuring progress, identifying improvement opportunities, and promoting continuous learning. The Coach ensures compliance with company policies, procedures, mission, values, and ethics, utilizing the Open Door Policy and guiding associates in applying these principles. The role emphasizes building high-performing teams, embracing diversity, creating an inclusive workplace, attracting and retaining talent, and recognizing contributions. It requires acting with integrity, promoting ethical standards, accountability, and supporting Walmart's goal of becoming a regenerative company. The Coach must serve customers by delivering results, adapting to shopping behaviors, applying EDLP/EDLC models, and making data-driven decisions considering all stakeholders. Finally, the role encourages striving for excellence through curiosity, learning, calculated risks, resilience, learning from mistakes, driving continuous improvements, adopting new technologies, and supporting others through change.

Requirements

• 2 years’ of college; OR 1 year’s retail experience and 1 year’s supervisory experience; OR 2 years’ general work experience and 1 year’s supervisory experience.
• For facilities that sell firearms, successful completion of a firearms-specific Criminal Background Check (CBC) and Firearms Authorized Training.
• For facilities that sell only ammunition and have state specific requirements, a current state issued Certificate of Eligibility may be required.
• Associates will be required to attend and successfully complete all job-required trainings and assessments (for example, Academy trainings, Open Door trainings, etc.).

Nice To Haves

• Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
• Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University.
• General work experience supervising 5 or more direct reports to include the responsibility of performance management, mentoring, hiring, and firing.

Responsibilities

• Leads and develops teams effectively by teaching, training, and actively listening to associates, touring stores and providing feedback (TourtoTeach), communicating and collaborating with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction, introducing and leading company change efforts, providing clear expectations and guidance to implement business solutions, and communicating business objectives to teams effectively.
• Models and demonstrates exceptional customer service standards to store associates by following and demonstrating the One Best Way (OBW) service model, managing and supporting customer service initiatives (for example, store of the community and community outreach programs), ensuring customer needs, complaints, and issues are successfully resolved, developing and implementing action plans to correct deficiencies, and providing process improvement leadership to ensure a high quality customer experience.
• Drives the financial performance and sales of the designated store area by reviewing and evaluating P&L (Profit & Loss) statements, managing and assisting in budgeting, forecasting, and controlling expenses in designated business area to confirm they are indexed to sales, monitoring and ensuring effective merchandise presentation, seasonal transitions, inventory flow, and operational processes, and developing and implementing action plans to mitigate shrink and ensure sales and profit goals are achieved for business area.
• Provides supervision and development opportunities for hourly associates by hiring, training, and mentoring of associates, assigning duties, setting clear expectations, providing associate recognition, communicating expectations consistently and effectively, ensuring/promoting a belonging mindset in the workplace, and recruiting and developing qualified associates to meet staffing needs and achieve company growth potential.
• Coordinates, completes, and oversees job-related activities and assignments by developing and maintaining relationships with key stakeholders, supporting plans and initiatives to meet customer and business needs, identifying and communicating goals and objectives, building accountability for and measuring progress in achieving results, identifying and addressing improvement opportunities, and demonstrating adaptability and promoting continuous learning.
• Provides supervision and development opportunities for associates by hiring and training, mentoring, assigning duties, providing recognition, and promoting a belonging mindset in the workplace.
• Ensures compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity by implementing related action plans, utilizing and supporting the Open Door Policy, and providing direction and guidance on applying these in executing business processes and practices.
• Builds high-performing teams, embraces differences in people, cultures, ideas, and experiences, creates a workplace where associates feel seen, supported, and connected through a culture of belonging, creates opportunities for all associates to thrive and perform.
• Works collaboratively, builds strong and trusting relationships, communicates with impact, energy, and positivity to motivate and influence.
• Attracts and retains the best talent, empowers and develops talent, and recognizes others' contributions and accomplishments.
• Maintains and promotes the highest standards of integrity, ethics, and compliance, models the Walmart values to support and foster our culture, holds oneself and others accountable, supports Walmart's goal of becoming a regenerative company by making a positive impact for associates, customers, members, and the world around us (e.g., creating a sense of belonging, eliminating waste, participating in local giving).
• Acts in a selfless manner and is consistently humble, self-aware, honest, fair, and transparent.
• Delivers results while putting the customer first, considers and adapts to how, where, and when customers shop, and applies the EDLP and EDLC business models to all plans.
• Makes decisions based on data insights and analysis, balances short and long-term priorities, and considers our customers, fellow associates, shareholders, suppliers, business partners, and communities when making plans.
• Displays curiosity and a desire to learn, takes calculated risks, demonstrates courage and resilience, and encourages learning from mistakes.
• Drives continuous improvements, adopts and encourages the use of new technologies and skills, and supports others through change.

Benefits

• Competitive pay
• Performance-based bonus awards
• Medical coverage
• Vision coverage
• Dental coverage
• 401(k)
• Stock purchase
• Company-paid life insurance
• PTO (including sick leave)
• Parental leave
• Family care leave
• Bereavement
• Jury duty
• Voting
• Short-term disability
• Long-term disability
• Company discounts
• Military Leave Pay
• Adoption and surrogacy expense reimbursement
• Live Better U (Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities, covering tuition, books, and fees for programs ranging from high school completion to bachelor's degrees, including English Language Learning and short-form certificates)
• PPTO (can be used for vacation, sick leave, holidays, or other purposes)
• Regional Pay Zone (RPZ) (based on location)
• Complex Structure (based on external factors that create challenges)
• State Pay Differential (to meet legislative requirements, where applicable)

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree