(USA) Overnight Stocking Coach, Non-Complex

Walmart•Shelbyville, IN

20h•Onsite

About The Position

The Overnight Stocking Coach leads and develops teams effectively through teaching, training, and active listening, conducting store tours, and providing feedback. This role involves communicating and collaborating with all levels of associates on store operations, technology, business initiatives, merchandising, and company direction. The coach is responsible for introducing and leading company change efforts, setting clear expectations, guiding business solution implementation, and communicating business objectives. They model and demonstrate exceptional customer service standards, manage customer service initiatives, resolve customer issues, and implement action plans for improvement to ensure a high-quality customer experience. The position drives financial performance and sales by reviewing P&L statements, managing budgeting, forecasting, and controlling expenses, ensuring effective merchandise presentation, inventory flow, and operational processes, and developing strategies to mitigate shrink and achieve sales and profit goals. The coach provides supervision and development opportunities for hourly associates, including hiring, training, mentoring, assigning duties, setting expectations, recognizing associates, promoting a belonging mindset, and recruiting for company growth. They coordinate and oversee job-related activities, maintain stakeholder relationships, support business plans, identify goals, build accountability, measure progress, address improvement opportunities, and promote continuous learning. The role also ensures compliance with company policies, supports the company's mission, values, and ethics, utilizes the Open Door Policy, and provides guidance on business processes. Walmart emphasizes values such as Respect the Individual (building high-performing teams, embracing differences, creating a culture of belonging, empowering talent, recognizing contributions), Act with Integrity (maintaining high standards of ethics, compliance, modeling values, accountability, supporting regenerative goals), Serve Our Customers and Members (customer-first approach, data-driven decisions, balancing priorities), and Strive for Excellence (curiosity, learning, calculated risks, courage, resilience, continuous improvement, adopting new technologies).

Requirements

2 years’ of college; OR 1 year’s retail experience and 1 year’s supervisory experience; OR 2 years’ general work experience and 1 year’s supervisory experience.
For facilities that sell firearms, successful completion of a firearms-specific Criminal Background Check (CBC) and Firearms Authorized Training.
For facilities that sell only ammunition and have state specific requirements, a current state issued Certificate of Eligibility may be required.
Associates will be required to attend and successfully complete all job-required trainings and assessments (for example, Academy trainings, Open Door trainings, etc.).

Nice To Haves

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University.
General work experience supervising 5 or more direct reports to include the responsibility of performance management, mentoring, hiring, and firing.

Responsibilities

Leads and develops teams effectively by teaching, training, and actively listening to associates, touring stores, and providing feedback (TourtoTeach).
Communicates and collaborates with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction.
Introduces and leads company change efforts, providing clear expectations and guidance to implement business solutions and communicating business objectives to teams effectively.
Models and demonstrates exceptional customer service standards to store associates by following and demonstrating the One Best Way (OBW) service model.
Manages and supports customer service initiatives (e.g., store of the community and community outreach programs).
Ensures customer needs, complaints, and issues are successfully resolved.
Develops and implements action plans to correct deficiencies and provides process improvement leadership to ensure a high-quality customer experience.
Drives the financial performance and sales of the designated store area by reviewing and evaluating P&L (Profit & Loss) statements.
Manages and assists in budgeting, forecasting, and controlling expenses in designated business area to confirm they are indexed to sales.
Monitors and ensures effective merchandise presentation, seasonal transitions, inventory flow, and operational processes.
Develops and implements action plans to mitigate shrink and ensure sales and profit goals are achieved for business area.
Provides supervision and development opportunities for hourly associates by hiring, training, and mentoring of associates.
Assigns duties, setting clear expectations, providing associate recognition, and communicating expectations consistently and effectively.
Ensures and promotes a belonging mindset in the workplace.
Recruits and develops qualified associates to meet staffing needs and achieve company growth potential.
Coordinates, completes, and oversees job-related activities and assignments by developing and maintaining relationships with key stakeholders.
Supports plans and initiatives to meet customer and business needs.
Identifies and communicates goals and objectives, building accountability for and measuring progress in achieving results.
Identifies and addresses improvement opportunities and demonstrating adaptability and promoting continuous learning.
Ensures compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity by implementing related action plans.
Utilizes and supporting the Open Door Policy and providing direction and guidance on applying these in executing business processes and practices.

Benefits

Competitive pay
Performance-based bonus awards
Health benefits (medical, vision and dental coverage)
401(k)
Stock purchase
Company-paid life insurance
PTO (including sick leave)
Parental leave
Family care leave
Bereavement
Jury duty
Voting leave
Short-term disability
Long-term disability
Company discounts
Military Leave Pay
Adoption and surrogacy expense reimbursement
Live Better U (Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities, covering high school completion to bachelor's degrees, English Language Learning and short-form certificates; tuition, books, and fees are completely paid for by Walmart).