(USA) Overnight Stocking Coach, Non-Complex

Walmart • Monroe, NC

1d • Onsite

About The Position

The Overnight Stocking Coach leads and develops teams by teaching, training, and actively listening to associates, providing feedback, and communicating business objectives. This role involves modeling exceptional customer service, managing initiatives, and resolving customer issues. The Coach drives financial performance and sales by reviewing P&L statements, managing budgets, ensuring effective merchandise presentation, and mitigating shrink. Additionally, the position focuses on supervising and developing hourly associates through hiring, training, mentoring, assigning duties, and promoting a belonging mindset. The Coach coordinates job-related activities, supports plans to meet business needs, builds accountability, and ensures compliance with company policies, mission, values, and ethics.

Requirements

• 2 years’ of college; OR
• 1 year’s retail experience and 1 year’s supervisory experience; OR
• 2 years’ general work experience and 1 year’s supervisory experience.
• For facilities that sell firearms, successful completion of a firearms-specific Criminal Background Check (CBC) and Firearms Authorized Training.
• For facilities that sell only ammunition and have state specific requirements, a current state issued Certificate of Eligibility may be required.
• Associates will be required to attend and successfully complete all job-required trainings and assessments (for example, Academy trainings, Open Door trainings, etc.).

Nice To Haves

• Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
• Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University.
• General work experience supervising 5 or more direct reports to include the responsibility of performance management, mentoring, hiring, and firing.

Responsibilities

• Leads and develops teams effectively by teaching, training, and actively listening to associates.
• Touring stores and providing feedback (Tour-to-Teach).
• Communicating and collaborating with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction.
• Introducing and leading company change efforts.
• Providing clear expectations and guidance to implement business solutions.
• Communicating business objectives to teams effectively.
• Models and demonstrates exceptional customer service standards to store associates by following and demonstrating the One Best Way (OBW) service model.
• Managing and supporting customer service initiatives (for example, store of the community and community outreach program).
• Ensuring customer needs, complaints, and issues are successfully resolved.
• Developing and implementing action plans to correct deficiencies.
• Providing process improvement leadership to ensure a high-quality customer experience.
• Drives the financial performance and sales of the designated store area by reviewing and evaluating P&L (Profit Loss) statements.
• Managing and assisting in budgeting, forecasting, and controlling expenses in designated business area to confirm they are indexed to sales.
• Monitoring and ensuring effective merchandise presentation, seasonal transitions, inventory flow, and operational processes.
• Developing and implementing action plans to mitigate shrink and ensure sales and profit goals are achieved for business area.
• Provides supervision and development opportunities for hourly associates by hiring, training, and mentoring of associates.
• Assigning duties, setting clear expectations, providing associate recognition.
• Ensuring and promoting a belonging mindset in the workplace.
• Recruiting and developing qualified associates to meet staffing needs and achieve company growth potential.
• Coordinates, completes, and oversees job-related activities and assignments by developing and maintaining relationships with key stakeholders.
• Supporting plans and initiatives to meet customer and business needs.
• Identifying and communicating goals and objectives.
• Building accountability for and measuring progress in achieving results.
• Identifying and addressing improvement opportunities.
• Demonstrating adaptability and promoting continuous learning.
• Ensures compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity by implementing related action plans.
• Utilizing and supporting the Open Door Policy.
• Providing direction and guidance on applying these in executing business processes and practices.

Benefits

• Competitive pay
• Performance-based bonus awards
• Medical coverage
• Vision coverage
• Dental coverage
• 401(k)
• Stock purchase
• Company-paid life insurance
• PTO (including sick leave)
• Parental leave
• Family care leave
• Bereavement
• Jury duty
• Voting leave
• Short-term disability
• Long-term disability
• Company discounts
• Military Leave Pay
• Adoption and surrogacy expense reimbursement
• Live Better U (Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities, covering tuition, books, and fees for programs ranging from high school completion to bachelor's degrees, including English Language Learning and short-form certificates).

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree
• Number of Employees: 1-10 employees