Overnight Site Lead - Homeless Shelter (4191)

MERCY HOUSE•Oxnard, CA

10h•$25 - $25•Onsite

About The Position

The Site Lead, Overnight is responsible for covering overnight shifts at the Emergency Shelter Program. Key duties include managing logistics, cleaning, and supporting shelter operations, along with supervising a small team of Overnight Logistics staff. This position requires effective communication, crisis intervention skills, and the ability to create a safe, respectful environment for residents and staff. The Site Lead, Overnight will also coordinate program activities, maintain safety, and provide support for guests working toward housing stability.

Requirements

Possess a high level of tolerance and understanding for individuals who present for services with urgent multiple case management and health needs
Ensure a client-focused, trauma-informed, and housing-focused shelter approach
Ability to perform crisis intervention as needed
Ability to work effectively with a diverse population; plan, organize and prioritize duties; perform crisis intervention as needed; clearly communicate information and instructions verbally and in written form; maintain a positive, professional and safe environment while on duty; and establish and maintain effective working relationships with others
Dependability, responsibility, and the ability to communicate effectively and respectfully
Possess supervisory experience and ability to guide and lead a small group of staff members
Ability to lift, bend, push, and pull up to 50 pounds
Prolonged periods of standing and the ability to work in a fast-paced environment

Nice To Haves

Previous shelter experience is preferred but not required
Fluency in Spanish is of significant value

Responsibilities

Maintain safety and serenity of residents protecting against external and internal disruptions
Provide an active staff presence during assigned overnight shifts
Assist with general cleanliness and safety of facility including emptying trash cans and cleaning-up spills, and general groundskeeping
Perform nightly deep cleans across site to ensure overall health of facility, including servicing restrooms, showers, and food-service areas
Resolve any conflicts and file incident reports when necessary
Provide necessary emergency support and follow emergency procedures
Conduct safety and wellness checks, communicating potential concerns with security staff to ensure staff and guest safety
Support shelter staff during designated shifts
Assist in various aspects of staff's duties
Assist in coordinating and managing special group events and holiday events
Provide crisis/conflict intervention
Communicate and assist any staff or shelter issues with Program Manager
Oversee Paycom requests and timesheets of direct staff, PTO, schedules, and coverage
Assist the onboarding of new staff and coordinate ongoing training
Encourage and discuss progress toward housing with shelter guest
Provide general support for guests
Observe and report concerns, violations, and general events in daily staff logs
Provide late-night meals and organize early-morning food distribution
Coordinate supply and service needs
Assist with securing necessary resources
Assist with record keeping and reporting
Attend staff meetings and training workshops as needed
Assist with general duties (stocking supplies, copies, fax, phone calls, etc.)
Enhance job performance by applying up-to-date professional knowledge gained by attending seminars and conferences and reviewing professional publications
Perform ad hoc projects as appointed by Supervisor