Overnight Shelter Monitor, (1214) 801 East Men's Shelter

Catholic Charities Archdiocese of Washington•Washington, DC

1d•$18 - $18•Onsite

About The Position

At Catholic Charities of the Archdiocese of Washington (CCADW), individuals can make a profound difference in various service areas including immigrants and refugees, mental health, social work, employment, adult education, legal and financial services, health care, food assistance, shelter and housing, developmental disabilities, and prison outreach. CCADW operates over 50 programs across the district and five surrounding counties, aiming to inspire hope and build futures. The organization fosters an inclusive culture, offers professional development, a comprehensive benefits package, a hybrid work model, and promotes from within. The Shelter Monitor provides primary support to clients in shelter facilities within the Housing and Homeless Services (HHS) Department. This role involves monitoring daily shelter activities, enforcing program rules, performing electronic bed assignment and intake, conducting hourly facility rounds, and documenting log entries and incident reports. The position is responsible for maintaining a safe and orderly environment, adhering to emergency preparedness plans, de-escalating client behavior, and interacting professionally with all stakeholders using a trauma-informed and housing-first approach.

Requirements

High School diploma or GED required.
Six months experience in the human service or customer service field.
Knowledge of principles and processes for providing excellent customer service.
Skilled in the use of computers, preferably in a PC, Windows-based/Office 365 operating environment, and web-based database software.

Nice To Haves

Experience with persons who have experienced homelessness.

Responsibilities

Perform the computer/web-based bed check-in and intake process for all clients during overnight and evening shifts and provide appropriate referrals as needed.
Perform hourly facility rounds and promptly log entries throughout assigned shifts via computer and/or web-based systems according to protocol.
Provide urgent reports directly to the supervisor or manager via phone, when necessary, all potential or existing program concerns or emergencies related to clients, staff, and/or facility safety/security.
Maintain ongoing communication with team members on-site, supervisor and management staff, janitorial, and security personnel to ensure the safety of clients and staff.
Provide crisis intervention for clients at the facility such as conflict resolution, de-escalation, CPR, first aid, administrating NARCAN as appropriate, calling 911, and completing unusual incident reports (UIRs) on the DC Department of Human Services incident reporting system.
Assist with client, staff, and facility issues using superior customer service skills through respectful and professional language and demeanor.
Utilize CPI de-escalation approach, contacting 911, incident reporting, etc.
Enforce established program rules and regulations, especially client rights and Homeless Services Reform Act onsite.
Mediate and resolve conflict among shelter guests.
Complete rule violation forms for shelter guests as appropriate.
Enhance the client experience by creating a hospitable and customer-oriented environment.
Report facility maintenance needs to the supervisor or assigned program staff and/or via the web-based portal or internal reporting process following the emergency facility maintenance reporting protocol.
Assist with the maintenance of shelter storage areas.
Report shelter supply inventory needs to the responsible supervisor or assigned staff.
Assist in providing safe storage and ready access for the client’s self-administration of medication, as needed.
Perform Facility Emergency Response and Continuity of Operations assignments by facilitating and/or participating in emergency facility drills such as fire drills, lockdowns, environmental hazard drills, etc.
Distribute supplies and in-kind donations to clients.
Distribute and collect bed sheets and blankets to shelter guests.
Perform laundry duties of bed sheets during shift.
Distribute in-kind donations and/or supplies as appropriate and when available directly to shelter guests including providing emergency food, clothing, hygiene supplies, etc., following logbook and shelter policy guidelines.
Assist with receipt of daily delivered guest meals, and provide ServSafe monitoring of meals before meal distribution to shelter guests.
Provide daily meal quality status reports to the funder via a web-based system.
Assist in maintaining the cleanliness of the facility including clean up sweeping, mopping, emptying trash, cleaning surfaces, cleaning up spills, etc.).
Participate in the program’s quarterly quality improvement (CQI) process to deliver and improve operations and best practices on site.
Perform all other job-related duties as assigned.