Overnight Shelter Coordinator

Sojourner Center•Phoenix, AZ

About The Position

In support of the Sojourner Center mission, provides support and resources for individuals and families with a focus on addressing trauma related to domestic violence through case management, support groups and safety planning within the framework of a variety of programs. Responsible for the flow of shift and directing the crisis shelter and transitional housing staff, facilitates classes offered on/off site, and holds on-call responsibilities. Coordinates with the Sojourner leadership to ensure appropriate services are being provided and management is well informed.

Requirements

A Bachelor’s degree in Social Work or any relevant field plus one year related experience, including case management; or an equivalent combination of post-secondary education and work experience in family violence programs.
One year of supervisory experience required.
Ability to obtain a Level I Fingerprint Clearance Card, CPR and First Aid certification.
Valid Arizona Driver License, proof of automobile insurance and Motor Vehicle Record acceptable to Sojourner Center’s insurance company.

Nice To Haves

Bi-lingual Spanish-English preferred.

Responsibilities

Recognizes and responds to impacts of domestic violence and other trauma, assisting the team in working in a collaborative, coordinated manner. This includes effective collaboration of services across a variety of internal programs and outside agencies.
Provides on-the-job training opportunities to Shelter Services Case Managers and PRN’s related to effective service provision and documentation of services in conjunction with the Senior Director of Programs, assisting in the training and support of staff as assigned. Conducts one-on-one supervisions and team meetings.
Effectively communicates with staff and management to ensure that supervisory relationships are built and implementation of decisions are understood in relationship to the guidelines, best practices, and mission of the agency. Includes forming relationships with staff and residents, providing objective support and maintaining professional boundaries.
Utilizing a social ecological framework, advocates and supports staff in ensuring a resident’s right to self-determination, confidentiality, access to supportive services and resources, and inclusion in decision-making affecting their well-being utilizing culturally competent practices.
Identifies, adapts, and responds to crisis events, applying crisis intervention and prevention techniques and implementing culturally competent practices.
Ensures clear, concise, and consistent documentation in accordance with established guidelines and aligned with Quality Assurance policies and procedures by assisting case managers with case file reviews and daily staff meetings.
Assesses needs of residents, providing direction to staff in service provision while building rapport and a positive sense of community; may carry an assigned caseload; may provide psychoeducation by facilitating groups and classes offered on/off-site.
Builds and maintains relationships and partnerships with other agencies for purpose of providing services to individuals and families applying to programs from outside the community; travels as required for home visits to off-site properties and community events.
May create and maintain Waitlist and Occupancy Chart for Community Based Transitional Housing Program; conducts program reviews in accordance with staffing calendar, submitting forms to Assistant Director for review.
May include responsibility for reviewing applications, scheduling application staffings and interviews with case managers and applicants.
May monitor residents’ self-administration of medications and participate in the care and maintenance of the campus and equipment; including preparing/cleaning/packing rooms.
Performs other duties as assigned.