Overnight Services Agent - Suites

Oxford Suites & Hotels•Rohnert Park, CA

19d•$20 - $22

About The Position

At Oxford Collection of Hotels, we don’t just provide jobs—we cultivate careers in a culture that values innovation, teamwork, and personal growth. As a rapidly growing and progressive hospitality company, we recognize that our employees are the key to our success. We foster a supportive, inclusive, and dynamic work environment where every team member is empowered to excel. We’re looking for passionate, guest-focused individuals to join our team! Whether you're starting your hospitality career or bringing years of experience, if you thrive in a fast-paced, people-first environment, we’d love to meet you. POSITION SUMMARY: The Overnight Services team member serves as the primary contact for guests during overnight hours, supporting front desk operations, completing basic nightly audit functions, maintaining cleanliness of public areas, and assisting with guest transportation. This role requires a dependable, detail-oriented individual who can work independently while delivering strong guest service and ensuring smooth overnight operations. ESSENTIAL DUTIES & RESPONSIBILITIES: All duties and responsibilities of this position are to be performed with exceptional caring and genuine guest service upholding the Oxford Collection of hotels standards and culture at all times. GUEST SERVICE (30%): Greet and assist all guests in a professional, courteous manner Register guests into computer system, verifying registrations, address and credit information In the absence of the Auditor complete nightly audit of hotel financial transactions, balancing room charges, cash receipts, and credit card postings. Handle guest complaints, requests, and emergencies in accordance with hotel policies Remain available to guests at all times, providing assistance and general information as needed Perform all tasks in compliance with federal, state, local, food safety and sanitation requirements and Oxford Collection of hotels safety standards and security procedures. Be knowledgeable about and able to respond to emergency situations. Report any maintenance repairs needed immediately to their supervisor or General Manager. PUBLIC AREAS & PROPERTY SUPPORT (30%): Maintain cleanliness and presentation of public areas including lobby, restrooms, hallways, entrances, and shared guest spaces Perform ongoing touch-ups throughout the shift to ensure a clean and orderly environment Remove trash and maintain cleanliness of exterior entrances and parking areas Assist with light operational tasks such as stocking supplies and organizing storage areas Report maintenance needs to the appropriate team Assist with guest requests such as delivering items, providing directions, or addressing basic room concerns. GUEST TRANSPORTATION & DRIVING (30%): Provide transportation for guests using the hotel shuttle/van as needed Ensure safe, professional, and timely transport of guests to and from designated locations Maintain cleanliness and organization of the hotel vehicle Follow all company driving policies and ensure proper documentation is maintained Assist guests with luggage and provide a positive arrival and departure experience Other (10%): Complete a daily activity log with pertinent shift information for co-workers and leadership team Adhere to attendance policies and maintain regular availability for scheduled shifts May be required to train on other shifts for coverage as needed May participate in the drivers program or other hotel-related duties as assigned Additional tasks may be assigned, modified or changed as no employee has any inherent right to any particular job or authority. The Oxford Collection of hotels is proud to be an Equal Employment Opportunity employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all candidates and employees. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce. All offers are contingent on pre-employment screening.

Requirements

Proof of eligibility to work in the United States
Reliable transportation to and from work
Ability to work a flexible schedule including evening, weekends and holidays
Regular and reliable attendance
Must be able to stand on feet throughout work hours
Must be able to perform simple grasping, fine manipulation, and repetitive hand and arm movements frequently
Must be able to bend, squat, crawl, kneel, push, pull, and walk on uneven surfaces on an occasional basis
While primarily an indoor job, must be able to walk outside in a variety of weather conditions (rain, wind, snow, heat)
Must be able to climb stairs both inside and outside and frequently lift 20 lbs. and occasionally up to 50 lbs

Nice To Haves

High School Diploma or GED preferred
Prior experience in customer service or hospitality is beneficial but not required. On-the-job training will be provided
Familiarity with basic computer applications such as Microsoft Office is advantageous
Any previous experience in a front desk, reception, or related role is a plus but not mandatory

Responsibilities

Greet and assist all guests in a professional, courteous manner
Register guests into computer system, verifying registrations, address and credit information
In the absence of the Auditor complete nightly audit of hotel financial transactions, balancing room charges, cash receipts, and credit card postings.
Handle guest complaints, requests, and emergencies in accordance with hotel policies
Remain available to guests at all times, providing assistance and general information as needed
Maintain cleanliness and presentation of public areas including lobby, restrooms, hallways, entrances, and shared guest spaces
Perform ongoing touch-ups throughout the shift to ensure a clean and orderly environment
Remove trash and maintain cleanliness of exterior entrances and parking areas
Assist with light operational tasks such as stocking supplies and organizing storage areas
Report maintenance needs to the appropriate team
Assist with guest requests such as delivering items, providing directions, or addressing basic room concerns.
Provide transportation for guests using the hotel shuttle/van as needed
Ensure safe, professional, and timely transport of guests to and from designated locations
Maintain cleanliness and organization of the hotel vehicle
Follow all company driving policies and ensure proper documentation is maintained
Assist guests with luggage and provide a positive arrival and departure experience
Complete a daily activity log with pertinent shift information for co-workers and leadership team
Adhere to attendance policies and maintain regular availability for scheduled shifts
May be required to train on other shifts for coverage as needed
May participate in the drivers program or other hotel-related duties as assigned