Overnight Service Manager
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About The Position
The Overnight Service Manager at Belcan Corp is responsible for effectively and safely managing all aspects of the service department to drive enhancements, quality, and overall cost effectiveness. This role involves identifying opportunities for improvements to current processes as well as opportunities for organic or new customer growth. The manager will foster positive relationships with customers, both internal and external, as well as with vendors. The position requires a strong focus on personnel management, ensuring that the service team is properly trained to perform their jobs safely and effectively. The manager will also be responsible for maintaining high levels of customer satisfaction and responding to requests for information in a timely manner. In this role, the Overnight Service Manager will ensure that Job Hazard Analysis (JHA) forms are completed for all scheduled work and will develop a culture of accountability within the team. This includes managing all aspects of personnel management, such as hiring, training, development, performance assessments, coaching, and counseling. The manager will also maintain proper equipment and ensure that maintenance schedules are adhered to, effectively schedule service work, and monitor performance to expectations. Additionally, the manager will be tasked with accurately allocating service costs, managing inventory and indirect materials usage, completing site surveys for bid recommendations, and monitoring filtration performance at service customer sites. The role requires the ability to identify sources of defects and apply filtration solutions, as well as recommend equipment items to customers. The Overnight Service Manager will also be responsible for training employees and customers on processes and total filtration methodologies, protecting and growing the value of the business at assigned accounts, and identifying opportunities for new business.
