Overnight Service Desk Technician - Bristol, TN / Harlingen, TX

Advanced Call Center Technologies, LLC•Bristol, TN

19h

About The Position

Help Desk Tech Responsibilities: Monitor VRU's and IVR's on an hourly basis Update remote users with corporate antivirus software and any other software updates when applicable Create, troubleshoot and resolve work orders Troubleshoot user issues Monitor Track IT ticketing system Answer Help Desk line Follow up on work orders with requestors Follow up with IT staff on work orders that are overdue or close to being overdue to ensure prompt resolution Check resolutions on closed work orders daily Produce weekly reports as needed Update critical documentation in a timely manner Administer VPN dual authentication tool

Requirements

Strong verbal and written communication skills are required
Strong troubleshooting skills
Must be detail oriented, well organized and self-motivated
Ability to work with all levels of management
Must be able to effectively work independently and in team environments.
Ability to work in a fast paced environment and manage time efficiently between multiple priorities.
Advanced skills in Microsoft Office
Active Directory
Outlook
Familiar with Windows 7 and 8 environments.
Prior Help Desk or IT experience
Some college or technical school education

Responsibilities

Monitor VRU's and IVR's on an hourly basis
Update remote users with corporate antivirus software and any other software updates when applicable
Create, troubleshoot and resolve work orders
Troubleshoot user issues
Monitor Track IT ticketing system
Answer Help Desk line
Follow up on work orders with requestors
Follow up with IT staff on work orders that are overdue or close to being overdue to ensure prompt resolution
Check resolutions on closed work orders daily
Produce weekly reports as needed
Update critical documentation in a timely manner
Administer VPN dual authentication tool