Security - Overnight Security

Human Resources•Koloa, HI

21h•Onsite

About The Position

Koa Kea Hotel & Resort, a sophisticated luxury oceanfront destination on world-famous Poipu Beach, Kauai, Hawaii, is seeking an Overnight Security professional. The resort is inspired by the spectacular sunsets, colorful native flowers, and vibrant sea life of Kauai, capturing the natural essence of luxury island adventure. As part of the team, you will be proactive with guests, ensuring they have a memorable experience. Pacific Hospitality Group, the parent company, operates with an owner/operator approach, focusing on long-term holds and growth for both the business and its team members. Their vision is to enrich people's lives by offering memorable experiences, giving back to communities, and honoring God. The company is committed to long-term value creation and sustainable growth, guided by principles such as Integrity, Compliance, Value Creation, Principled Entrepreneurship, Customer Focus, Knowledge, Change, Humility, Respect, and Fulfillment. This role involves maintaining warm, hospitable guest relations, responding to guest needs, patrolling hotel areas, and managing emergency situations.

Requirements

Knowledge of the English language to effectively communicate with guests, associates, and vendors
Knowledge of all hotel departments and functions
Good mathematical and basic computer skills
Ability to accurately use various Microsoft Office and PMS software
Ability to actively listen to others
Ability to learn quickly and work in fast paced position with constant guest interaction
Ability to multi-task
Ability to lift, push and pull a minimum of 20 pounds
Ability to perform physical activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, standing and handling of materials
Ability to be a team player

Nice To Haves

Knowledge of all hotel departments and events
Good mathematical and computer skills
High school education and relevant training and experience required
Additional education preferred
Knowledge of local area required
CPR and first aid training preferred
Additional language ability preferred

Responsibilities

Maintain warm, hospitable guest relations in all guest contact
Responding to individual guest needs as they occur
Patrol all areas of the hotel and its common areas being aware of any potential emergency situation
Warn or eject those persons that create disturbances on the property
Transmit and receive messages using all communication avenues
Supervises all operational procedures for activities such as fire prevention, fire fighting, traffic control, power outages, or any other emergency situations
Responds to any guest or associate accident and documents all the details of the event
Contacting the proper authorities (police, fire department, or emergency response units) and coordinating their actions while at our hotel along with the Assistant Managers
Respond to and resolve all guest requests, complaints, or questions in a courteous and timely manner
Thoroughly completes projects and assignments professionally with care
Report all items in need of repair to supervisor and maintain equipment used in work
Protect guest safety and well-being
Adjusts to high pressure conditions and is open to change
Assumes responsibility for personal growth and development
Conducts him/her self (acts and dresses) professionally at all times; sets standards for all
Expresses ideas and conveys information clearly, effectively, and professionally
Works to resolve disagreements and is respectful of peers and co-workers
Scrupulously follows all Ko’a Kea Hotel & Resort policies and procedures