Overnight Security Supervisor

Sonesta Hotels • Lihue, HI

105d • $32 - $34

About The Position

The Overnight Security Supervisor/Manager on Duty is responsible for overseeing all security operations during overnight shifts to ensure the safety and security of guests, employees, and resort property. This position serves as the primary leadership presence on-site overnight, addressing any issues, responding to emergencies, and maintaining compliance with resort policies and procedures.

Requirements

• Valid Driver's License preferred.
• Professional verbal communication skills.
• Reading and writing abilities to understand departmental correspondence and complete all required departmental documents.
• Excellent interpersonal and customer service skills, including dealing with difficult guests.
• Excellent organizational skills and attention to detail.
• State of Hawaii Guard Card Required.
• Ensure overall guest satisfaction.
• Certifications in CPR, First Aid, and AED (or willingness to obtain).

Nice To Haves

• Previous hotel experience or resort experience preferred.

Responsibilities

• Manage and supervise the overnight security team, ensuring all personnel follow procedures and assignments.
• Conduct shift briefings to communicate updates, priorities, and tasks.
• Provide guidance, training, and support to team members as needed.
• Monitor and patrol resort grounds, buildings, and public areas to ensure a safe environment.
• Respond promptly to guest or employee concerns, disturbances, or emergencies.
• Investigate and document security incidents, accidents, and suspicious activities, preparing detailed reports.
• Oversee access control for restricted areas and ensure unauthorized individuals are addressed appropriately.
• Act as the first responder during emergencies (e.g., medical situations, fire alarms, or evacuation protocols).
• Coordinate with local law enforcement, fire, and medical personnel when necessary.
• Ensure the overnight team follows established safety protocols and emergency procedures.
• Act as the on-site manager on duty, addressing guest concerns, complaints, and special requests professionally.
• Collaborate with other departments to resolve overnight operational issues.
• Maintain a strong, visible presence throughout the property to foster guest confidence and deter incidents.
• Complete nightly activity logs and incident reports accurately and timely.
• Ensure proper documentation of security equipment checks, key management, and inventory controls.
• Review security footage when needed to support investigations.
• Ensure uniform and personal appearances are clean and professional; maintain confidentiality of proprietary information; protect company assets.
• Display daily professional, courteous, attentive, helpful, and positive attitude towards all guests, fellow employees, and managers.
• Ability to work cohesively with co-workers as part of a team to reach common goals.
• Perform other job duties as requested by supervisors/managers as other job duties may be assigned as needed.
• Understand Sonesta's company and safety policies and maintain compliance with OSHA and the health department requirements.

Benefits

• Medical, Dental and Vision Insurance
• Health Savings Account with Company Match
• 401(k) Retirement Plan with Company Match
• Paid Vacation and Sick Days
• Sonesta Hotel Discounts
• Educational Assistance
• Paid Parental Leave
• Company Paid Life Insurance
• Company Paid Short Term and Long Term Disability Insurance
• Various Employee Perks and Discounts
• Hospital Indemnity
• Critical Illness Insurance
• Accident Insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Accommodation
• Education Level: High school or GED