Overnight Security Supervisor

Four Seasons Hotels Ltd.•Miami Beach, FL

30d•Onsite

About The Position

The Overnight Security Supervisor is responsible for overseeing and completing day to day security operations of the property to ensure the protection and safety and security of all guests, personnel, and property.

Requirements

High School Diploma, equivalent experience
Previous supervisory experience for security of residential or hotel
Ability to perform lifesaving functions including: CPR, carry fire extinguishers in stairwells and push injured workers or guests in wheelchairs

Responsibilities

Supervise the day to day security operations at the direction of the Director of Security to ensure the safety and security of all guests, personnel and property.
Assist in training, mentoring and coaching, counseling and discipline of the Hotel Safety Officers.
Patrol the interior and exterior of the hotel and confront any situations or persons that require investigation.
Conduct V.I.P. escorts in a professional and courteous manner.
Monitor the Closed Circuit Television (CCTV), and if needed review the VCR tapes.
Handle and document guest and employee accidents, guest room lock problems, noise complaints, and any questionable individuals on the premises.
Assist handicapped guests.
Assist in implementing preventive safety and security programs.
Investigate crimes committed against the hotel, guests, and employees.
Document all incidents occurring in the hotel in connection with crime, subversions, potential liabilities and insurance requirements.
Remain objective, and write comprehensive reports.
Assist hotel staff in handling of unusual guest or employee problems, such as, but not limited to, disorderly conduct, thefts, suicides, bomb threats, employee or guest accidents, fire or safety hazards, robberies, terrorist activities, civil disturbance, power or elevator failures, medical assistance and natural disasters.
The ability to remain informed of current Federal and local laws and regulations as they relate to the hotel, particularly in areas of guest, patron and employee rights.