Overnight Security Supervisor

AccorHotel•Austin, TX

16h

About The Position

Reporting to the Director of Security, responsibilities and essential job functions of the Overnight Security Supervisor include but are not limited to the following:

Requirements

Computer literate in Microsoft Window applications required
Must possess a professional presentation
Strong interpersonal and problem solving abilities
Highly responsible & reliable
Ability to work well under pressure in a fast paced environment
Ability to work cohesively with fellow colleagues as part of a team
Ability to focus attention on guest needs, remaining calm and courteous at all times

Nice To Haves

Ambiance and Tracktik knowledge preferred
University/College degree in a related discipline preferred

Responsibilities

Consistently offer professional, friendly and engaging service
Responsible to handle the security staff.
Ensure the overall safety and security of the hotel guests, Colleagues and hotel premises
Act as a member of the Emergency Response Team, responding in cases of fire, accident, safety concerns and calls for medical assistance
Work with other hotel department leaders to ensure effective incident management
Educate and guide Security Officers and other Hotel colleagues towards effective crisis mitigation methods and outcomes
Be the responsible crisis management person in absence of the Director or Assistant Director of Security
Ensure that any violations to law or hotel policy is investigated and reported
Respond to all emergency situations and provide First Aid and C.P.R. as required
Correct and report any fire hazards or health and safety hazards
Report and investigate occurrences of accidents, complaints, criminal activity, and crisis situations
Maintain effective management of the Security department and its policies throughout their duties
Conduct regular floor patrols, cash counts and crowd control
Conduct departmental key control audits and maintain key control records
Maintain computer records of all actions in a Daily Activity Report
Assist guests regarding hotel facilities in an informative and helpful way
Follow department policies, procedures and service standards
Follow all safety policies
Other duties as assigned