Overnight Security Officer

AccorHotel•Miami, FL

12d•Onsite

About The Position

Job Purpose: Under the general guidance of the Security Manager, assist in maintaining a safe and secure environment for our guests and employees by patrolling and monitoring premises and personnel. The Security Agent will maintain a high visibility presence and prevent all illegal or inappropriate actions. The goal is to detect, deter, observe and report.

Requirements

High School Diploma or equivalent required
One to two years in a public contact position, preferably in an upscale or lifestyle brand hotel
Proven experience as security officer or guard
Knowledge of legal guidelines for area security and public safety
Familiarity with report writing
Excellent surveillance and observation skills
Possess a gracious, friendly, and fun demeanor
Ability to multitask, work in a fast-paced environment and have a high level attention to detail
Maintain positive and productive working relationships with other employees and departments
Ability to work independently and to partner with others to promote an environment of teamwork
Must be able to stand or walk a minimum eight-hour shift.
Must be able observant and quick to respond to various situations while also multitasking and handling stressful situations.
Must be able to twist, tow (push or pull), reach, bend climb and carry objects as necessary.
Must have excellent communication skills and be able to read, write, speak and understand English.
Must be able to work inside and outside at all times of the year as needed, based upon business volumes.
Requires ability to lift large and heavy packages and boxes and to the ability to load and unload small and large boxes as needed. Must have ability to safely lift minimum of 50 lbs. without assistance and to push and pull up to 150 lbs. with appropriate equipment.

Nice To Haves

Additional language ability preferred.

Responsibilities

Responsible for monitoring and patrolling assigned areas to provide a safe environment for guests and employees
Patrols the outside and inside perimeter of property, ensuring that reports are made to Director of Security if there is a potential safety issue
Prevent losses and damage by reporting irregularities, informing violators of policy and procedures; restraining trespassers
Responsible for minimizing opportunities for loss or damage, anticipating potential problems, reacting to disturbances and prohibited conduct
Responsible for responding to emergency situations as needed
Will be responsible for preparing written reports
Watch alarm systems or video cameras and operate detecting/emergency equipment
Perform first aid or CPR
Provide excellent customer service
Adhere to all company service and operating standards
Remain in compliance with local, state and federal regulations
Responsible for responding to emergency situations as needed to provide necessary assistance to employees and guests
Protect the company’s assets relative to theft, assault, fire and other safety issues
Follow procedures for various initiatives, including fire prevention, property patrol, traffic control and accident investigations
Any other reasonable duties as assigned by the supervisor or manager
Communicate effectively, both verbally and in writing, to provide clear direction to the venue teams.
Communicate with employees using a positive and clear speaking voice, listen to and understand requests, respond with appropriate actions and provide accurate information.
Remain calm and alert, especially during emergency situations and/or heavy restaurant activity, serving as a role model for team and other employees. Interact with other department personnel and venue staff as needed.
Make decisions and take actions based on previous experience and good judgment, sometimes revising procedures to accommodate unusual situations.
To be aware of and ensure constant compliance with all necessary operational policies including: Health and Safety Food Hygiene Maintenance Emergency Procedures Liquor Licensing
Attend mandatory meetings including divisional meetings, staff meetings, etc.
Participate in community events and ensure corporate social responsibility goals of the company are met.
Utilize traditional software programs such as Microsoft Office (Word, Excel, Outlook, and PowerPoint), Micros, ADP, Open Table and any departmental specific systems used.
Keep work area clean and organized.
Ensure confidential documents are kept in a secured area.
When disposing confidential documents that contain any personally identifiable information, they must be shredded or pulverized.
Complete other duties as assigned by the Department Head.
Demonstrate positive leadership characteristics, which inspire Team Members to meet and exceed standards.
Ensure compliance with the company’s policies and procedures.
Assimilate into the company’s culture through understanding, supporting and participating in all the company elements. Demonstrate working knowledge of the service standards. Regular attendance in conformance with the standards, which may be established by the company from time to time, is essential to the successful performance of this position. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the property.
Report defective, damaged or lost PPE, or equipment that does not fit properly, to a Manager.