Alterra-posted 2 days ago
$21 - $22/Yr
Full-time • Entry Level
Winter Park, CO

The Security Officer may face situations dealing with our guests, employees, and company assets (whether it be social or emergency basis). The Security Officer will follow all Winter Park policies and procedures, all applicable laws (federal, state, and local), and all health and sanitation codes.

  • Protect Winter Park Resort assets by transferring deposits and handling change orders area wide
  • Monitor buildings and vehicles
  • Collect monies from seasonal lockers, token lockers, and gate cards in an unarmed capacity
  • Manage and assist with 24-hour building access for guests and employees using keys, card access, alarm access, and door codes
  • Assist Traffic Control by enforcing traffic regulations, assisting with jump starts, lockouts, and towing (during regular work hours and after hours)
  • Assist our guest by addressing complaints and problems (in mostly stressful situations)
  • Provide information, find lost people, and solve ski equipment mix-ups
  • Strive to achieve a 70% return rate, file ski theft reports, give refunds, assist with coin operated machine problems, handle Lost and Found (including after hours and during the off season), and administer Seasonal Locker program
  • Monitor snow fall and make calls for snow removal
  • Monitor and patrol buildings, vehicle, and foot traffic areas
  • Vary shifts according to available manpower and work responsibilities
  • Have 100% documentation of night logs
  • Provide 24-hour coverage for Winter Park Resort so problems can be dealt with promptly
  • Follow key authorization procedures for each department
  • Provide assistance to Winter Park Resort employees in areas of lost locker keys, vehicle problems, guest conflicts, absenteeism reporting, emergency contacts, and after hours First Aid care
  • Maintain flexibility to fulfill Security contract requests with outside vendors
  • Maintain competent enforcement procedures for enforcing laws as they pertain to the State of Colorado, Grand County, and the Town of Winter Park and Winter Park Resort
  • Uphold these competent enforcement procedures through investigation and proper reporting
  • Monitor the area for Emergency situations that may develop
  • Quickly respond and effectively deal with the situations to reduce risks for our guests and employees
  • Maintain and monitor fire protection systems, fire extinguisher maintenance, fire suppression equipment, alarm systems, and training
  • Maintain burglar protection systems and hold-up protection for the area
  • Provide basic medical assistance after hours and assist during business hours
  • Perform interviews and investigations for risk management, traffic accidents, theft, and ticket fraud
  • Enforce liquor codes and Skier Safety act
  • Handle disturbances and unruly guests
  • Fill out reports within 24 hours of incidents and make court appearance (if necessary)
  • Liaison between local, state, and federal law enforcement agencies
  • Monitor and document gasoline usage
  • Document shift duties with night logs
  • Administer the resort motor pool program
  • Assist with animal control
  • Assist emergency vehicles (ambulance and helicopters)
  • Maintain crowd control for special events
  • Register Skis
  • Assist in collecting bad debts and uniforms from terminated employees
  • Help with locksmith problems
  • Assist with wildland fire protection
  • Operate and maintain seasonal locker program
  • Assist Risk and Safety with GHS/HAZMAT program
  • Must have a valid Colorado Driver’s License (WP Resort approved)
  • Must have or able to attain current First Aid/CPR Card
  • Ability to drive automobiles (Automatic/Standard Shift), 4-wheel drive vehicles, and snowmobiles
  • Knowledge of two-way radios (resort) and two-way radios (Grand County Sheriffs Dept.)
  • Experience with vehicle lock-out tools, jumper cables, and digital cameras
  • Basic computer knowledge and experience
  • Knowledge of alarm systems
  • Experience with wildland fire
  • Equipment Knowledge of Hazardous Chemical Manuals
  • High School diploma or GED – required
  • Guest service and/or experience working with the public
  • One season with Winter Park preferred
  • CLETA (Colorado Law Enforcement Training Academy) Certified desired
  • Free season pass to Winter Park and all Alterra Resorts
  • Discounted friends & family tickets
  • Medical, dental, vision, life, paid parental leave and more for eligible employees
  • 401(k) plan with 100% company match - up to 4%
  • Mental health resources for all employees
  • Food & beverage and retail discounts
  • Onsite employee childcare based on availability
  • Discounted equipment rentals, pro-deals, and more
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