Overnight Sales Associate

CrossAmerica Partners LP • Highland Heights, KY

31d • $14

About The Position

The Overnight Team Member will be responsible for managing store operations during the night shift, ensuring the store is clean, well-stocked, and secure while providing excellent customer service. This role requires strong attention to detail, the ability to handle cash and merchandise, and a commitment to maintaining a safe and welcoming environment for customers.

Requirements

• High school diploma or equivalent required.
• Ability to work independently and responsibly during overnight hours.
• Strong communication and interpersonal skills with the ability to provide positive and helpful experience for customers.
• Basic math skills and ability to handle cash, process payments, and make accurate change.
• Ability to maintain a clean, organized, and well-stocked store environment, paying attention to detail in product placement, shelf organization, and inventory levels.
• Ability to handle customer complaints and resolve issues in a calm and professional manner.
• Ability to balance multiple tasks effectively, such as assisting customers, restocking shelves, and performing cleaning duties during busy periods.
• Basic knowledge of point-of-sale (POS) systems, inventory software, and scheduling tools.
• Must be able to stand extended periods (up to 8 hours) during shifts.
• Capable of lifting boxes and products, maximum 50 lbs., frequently 10-25 lbs., and carrying items across the store.
• Ability to bend, squat, and reach for products on shelves, both high and low. Ability to climb a ladder as needed.
• Must be able to walk throughout the store and between departments regularly.
• Ability to handle cash, operate registers, and bag items efficiently.
• Must be comfortable with repetitive tasks such as scanning items, restocking, and organizing products.
• Able to work in cold environments, including freezers and refrigerators, when restocking products.
• The role requires mental focus and stamina to perform physical tasks consistently and efficiently throughout the shift
• Seasonal snow removal, as needed.
• Ability to handle emergency situations.
• Ability to work alone, with minimal supervision, during overnight shifts.

Nice To Haves

• Previous experience in retail, customer service, or convenience store settings is preferred but not mandatory.
• Familiarity with basic office software (e.g., Word, Excel) is a plus.
• Food Handler Certification or similar certification for handling food, especially if the store sells prepared food items.
• Alcohol Service Certification (where applicable) for stores selling alcohol and tobacco.

Responsibilities

• Greet and assist customers in a friendly and professional manner, answering questions, providing product recommendations, and handling transactions accurately.
• Operate the point-of-sale (POS) system, processing purchases quickly and accurately, and handling cash, credit, or debit card transactions with attention to detail.
• Address customer complaints or concerns promptly and professionally, ensuring a positive shopping experience.
• Stay informed about products, promotions, and store policies to assist customers effectively.
• Ensure that the store is clean, organized, and well-stocked. Perform routine cleaning tasks, including sweeping, mopping, and wiping down surfaces, ensuring that the store remains welcoming for customers.
• Monitor product stock levels, restock shelves and coolers, and assist with stock organization to ensure that merchandise is easily accessible.
• Set up, arrange, and maintain attractive product displays that align with store promotions and product categories.
• Rotate perishable products and ensure that expired or damaged goods are removed from the shelves. Help with inventory checks and report any product discrepancies to management.
• Monitor store entrances and exits, ensuring that the store remains secure during the overnight shift. Report any suspicious activity to the store manager or local authorities immediately.
• Be familiar with emergency procedures, including fire evacuation plans, first aid, and emergency contact protocols.
• Assist in preventing theft by remaining vigilant and monitoring customers and store activities. Ensure that security systems (e.g., cameras, alarms) are functional and report any issues to management.
• Handle cash and other forms of payment with precision and honesty. Ensure that all transactions are recorded correctly, and cash drawer balances at the end of the shift.
• Perform end-of-shift reconciliation of cash and sales, ensuring that all cash drawers match their sales totals. Prepare deposits and follow company cash-handling procedures.
• Assist with periodic inventory counts and other audits to ensure that products are accurately tracked and recorded.
• Follow all safety guidelines related to store operations, including proper lifting techniques and safe use of equipment (e.g., floor buffers, ladders, etc.).
• Ensure the store complies with local, state, and federal laws, including those related to age-restricted products (e.g., alcohol, tobacco) and health and safety codes.
• Communicate important information to the morning shift team, including customer issues, inventory concerns, or any other relevant updates.
• Work closely with other store employees, including the management team, to ensure smooth operations and help as needed.

Benefits

• We offer a competitive benefit package for full-time team members that includes health insurance, vacation, holiday pay, 401K with employer match and more.
• Our part-time team members are eligible for 401k with employer match and paid holidays and may also be eligible for health insurance.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: Merchant Wholesalers, Nondurable Goods
• Education Level: High school or GED
• Number of Employees: 51-100 employees