Overnight Residences Security Officer (Part-Time)

Four Seasons Hotels and Resorts•Minneapolis, MN

1d•$27•Onsite

About The Position

Basic Purpose: Monitors, responds and trains for emergency/security systems and incidents. Is the safety and policy leader for the overnight shift. Assists residents, guests, and employees with operational tasks. Responds as a 1st responder trained in CPR. Answers phones and directs calls, as well as assisting with any other tasks needed on the overnight shift.

Requirements

At least 1+ years of security experience, preferably within Hotels
High School education or equivalent experience
Ability to apply an ethical approach to the outcome of situations.
Strong interpersonal and relationship-building skills to work with peers, superiors and clients
Ability to work in a safe, prudent and organized manner
Must be flexible with schedule - Able to work weekdays, weekends and holidays; ability to work overnight shifts required
Reading, writing and oral proficiency in the English language
Ability to multi-task in a high volume and demanding environment
Strong problem-solving skills, ability to handle difficult situations and guests
Must possess a valid driver’s license and clean driving record

Responsibilities

Handles all resident interactions with the highest level of hospitality and professionalism – accommodating special requests whenever possible; resolves resident complaints; assists residents in all inquiries in connection with residence/hotel/resort services, hours of operations, key residence/hotel personnel, in-house events, directions, etc.
Responds to all resident requests in an accurate and timely manner making recommendations based on local knowledge and residence practices.
Processes packages, faxes, messages, and mail which may be either outgoing or incoming in an accurate and timely manner; stores and retrieves resident packages, groceries, luggage, dry cleaning and flowers.
Coordinates with Valet parking staff the retrieval of resident’s vehicles.
Manages and provides access to the building(s) and units with all vendor/contractor/homeowners’ service providers and visitors, after previous authorisation received, assists with vendor/contractor scheduling, verifies identity and provides appropriate residence access for vendor/contractors and homeowners’ service providers.
Controls entry doors and elevator/lift access.
Ensures that collateral and information for vendors, restaurants, museums, attractions, maps, and other local attractions are updated and current.
Is knowledgeable about what activities are available in the local vicinity (theatre, sports, concerts, shows, special exhibits, sightseeing) and establishes close relationships with vendors in these areas in order to provide information, transportation, ticketing, and reservations for residents.
Updates homeowner profiles with any relevant information
Utilizes a variety of software programs to accurately input special arrangements (i.e. Engineering and Housekeeping requests) the resident has made and ensures accurate billing
Monitors the fire alarm panel; responds to any emergency situation, such as providing access to emergency personnel - fire department, ambulance, etc.
Coordinates the booking of the elevators/lifts for move-in or move-out after the 1st occupancy period is over
Complies with all Four Seasons’ guidelines, policies and procedures
Works harmoniously and professionally with co-workers and supervisors
Assists Resident Service Attendants with responsibilities and duties in their absence or due to heavy volume periods
Works closely with hotel/resort to ensure smooth handling of resident’s deliveries, reservations and special requests
Ensures that the Residential Lobby is in optimal condition of cleanliness and tidiness at all times
Perform other tasks or projects as assigned by the Residences Manager or Director of Residences

Benefits

Wage: $26.88 per hour
Comprehensive health and vision insurance (Available to Full-Time employees only)
Discovery nights at Four Seasons Properties around the globe
Holiday and vacation pay (Available to Full-Time employees only)
Daily meals inspired by award-winning chefs
Uniforms and uniform care
Sick pay
Disability coverage and life insurance (Available to Full-Time employees only)
Parking discounts
Staff lounge and cafeteria space with city view
Up to eight weeks of parental leave pay (Available to Full-Time employees only)
Fur baby insurance
401(k) retirement plan
Discounted accommodations at Four Seasons properties worldwide
Dental coverage available at a discounted rate (Available to Full-Time employees only)