Overnight Program Safety Officer - Rochester

Volunteers of America Upstate NY•Rochester, NY

4d•$23 - $25•Onsite

About The Position

Make a difference in a family's life! Volunteers of America Upstate New York’s continuum of residential programs offer homeless & low-income individuals and families safe housing and support services. We provide long-term solutions to the problems of homelessness, addiction, incarceration, and poverty by helping the people we serve overcome obstacles and develop healthier, more self-sufficient lives. Volunteers of America Upstate New York (VOA Upstate NY) is seeking a dependable and professional Overnight Program Safety Officer to support safe and orderly environments within VOA shelter programs and Permanent Supportive Housing (PSH) sites. This position works under the supervision of the Director of Facilities and collaborates closely with program directors and overnight staff. The Overnight Program Safety Officer is responsible for overnight safety monitoring, facility rounds, documentation of incidents, and supporting emergency procedures while promoting a respectful and trauma-informed environment for residents and staff. This role focuses on safety coordination and monitoring within human service environments and is not a security enforcement role. A New York State Security Guard License is not required but highly recommended. Work Schedule Overnight shift (typically 12:00 AM 8:00am, Wednesday – Sunday Includes weekends and holidays as required

Requirements

High School Diploma or equivalent required.
Experience working in human services, shelters, supportive housing, behavioral health programs, or residential environments preferred.
Strong observation, communication, and problem-solving skills.
Ability to remain calm and professional in challenging situations.
Ability to work independently during overnight hours.
Basic computer skills for documentation and incident reporting.
Ability to conduct routine walking rounds throughout multiple floors or facilities.
Ability to stand or walk for extended periods.
Ability to lift up to 25 pounds occasionally

Responsibilities

Overnight Safety Monitoring Conduct scheduled safety rounds throughout VOA shelter and PSH facilities.
Monitor common areas, entrances, and building activity during overnight hours.
Maintain awareness of building conditions and resident activity to ensure a safe environment.
Shelter and PSH Program Support Support overnight shelter and housing staff by addressing safety concerns as they arise.
Assist staff in maintaining safe, calm environments for residents.
Provide support during challenging situations through communication and de-escalation techniques.
Promote respectful interactions with residents consistent with trauma-informed care practices.
Facility Safety and Monitoring Monitor building access points and ensure doors and entry systems are functioning properly.
Check safety systems including lighting, fire exits, and emergency pathways.
Identify hazards such as spills, trip hazards, facility damage, or other safety concerns and report them to the Facilities Department.
Incident Documentation Complete incident reports for accidents, safety concerns, or unusual events.
Maintain overnight logs documenting rounds, incidents, and facility concerns.
Communicate important information to program leadership and day-shift staff during shift transitions.
Emergency Response Support Assist with emergency procedures including fire alarms, evacuations, and crisis response.
Contact emergency services when appropriate and follow VOA emergency protocols.
Support staff and residents during emergency or crisis situations.
Coordination with Facilities Report maintenance or safety concerns through established systems such as work orders or facility logs.
Coordinate with Facilities staff regarding urgent overnight issues when necessary.
Safety and Compliance Follow all Volunteers of America Upstate New York policies and procedures.
Participate in required agency training including safety, de-escalation, and incident documentation.
Support compliance with applicable program standards and safety protocols.