Overnight Program Manager, Kensington Campus

The People Concern•Lancaster, CA

26d•Onsite

About The Position

The Program Manager, will be responsible for administrative oversight, and supervision of line staff for this Interim Housing Program for The People Concern. They will also provide strong day-to-day administrative and supervisory oversight and ensure successful performance-based outcomes. This position is responsible for maintaining the highest quality services and efficiency of programming while fostering teamwork and integration among staff working in this program. The selected candidate will work Sunday - Thursday from 11:00pm – 7:30am with the ability to flex their schedule to accommodate oversite of staff working swing and overnight weekdays and all weekend shifts.

Requirements

High School Diploma or GED or Equivalent
Minimum three to five years of experience in a nonprofit setting at an agency that provides services to individuals that have a history of homeless, mentally illness, or are dually diagnosed
Minimum of two years’ experience providing Case Management services to homeless population required
Skilled in non-violent crisis intervention
Demonstrated knowledge of issues faced by population served
Detail-oriented with excellent time management, organizational, written, verbal, interpersonal, presentation, teambuilding and computer skills
Demonstrated ability to handle multiple tasks simultaneously and to work independently and creatively
Detail oriented with excellent time management, organizational, written, verbal, interpersonal, team building, and computer skills
Current, valid California Driver’s License with an acceptable driving record
Ability to work overnight hours in great attendance to ensure continuity of care
On-call 24/7 a requirement as an exempt supervisor
Proficient in Microsoft Word, Outlook, Excel, and database applications
Able to obtain and maintain CPR/First Aid certification

Nice To Haves

Associates, Bachelor’s Degree in Social Work, Psychology, Human Services, or related field, Masters’ degree in mental health field (Social Work, MFT, or Psychology) a plus
At least two years of leadership/management experience preferred in an Interim Housing site preferred

Responsibilities

Develop effective relationships with clients using a client-centered approach that includes motivational interviewing, harm reduction and trauma informed care principles.
Work as part of an interdisciplinary team to provide comprehensive, integrated care to individuals experiencing homelessness, mental illness and substance addiction.
Provide guidance to staff ensuring that they are able to implement appropriate interventions to reduce barriers.
Promote opportunities to support critical thinking among team members.
Provide crisis intervention and triage services.
Manage client grievances and ensure timely resolution of client complaints.
Work with the Director to ensure that the physical site is well-maintained and safe.
Provide oversight of the daily operations of shelter, including scheduling of staff and making sure that all shifts are appropriately covered.
Work with the management team to provide on-call coverage for emergencies.
Develop expert knowledge of documentation required by the agency and the funders, and ensure compliance with documentation standards, including electronic databases and paper charts.
Work within the CES system to ensure most vulnerable are being matched to best-fit housing options.
Manage intake process and ensure that all open beds remain filled with appropriate referral in timely manner.
Assist with preparing data for reports to funders, and track other data as directed.
Ensure adherence to agency policies and procedures.
Facilitate weekly case conferencing to create a supportive environment and ensure reduction of barriers that prevent an individual from developing an appropriate housing plan.
Complete performance evaluations on all direct reports.
Communicate effectively, and in a timely manner, with management, peers, collaborators, and funders.
Coordinate and collaborate with other agency programs to provide greater support and assistance to clients in this program.
Maintain client confidentiality at all times, while following agency, state, and HIPAA laws.
Incorporate life skills programming and other milieu and enrichment services into the program design.
Develop and improve programing, identify and implement new systems when appropriate, manage budgets and participate in hiring of all staff.
Train staff on programmatic expectations, including documentation, boundaries, and strength-based approach to interventions.

Benefits

Medical Insurance
Vision Insurance
Dental Insurance
Retirement Planning (403b) & Matching
Paid Holidays
Paid Vacation Days
Paid Sick Days
Employee Assistance Plans (EAP)
TELUS Health
Flexible Spending Account (FSA)
Basic Life / Accidental Death & Dismemberment (AD&D)
Voluntary Short- and Long-Term Disability
Voluntary Pet Insurance
Corporate Discounts: Discounts on Hotels, Theme Parks, Concerts, Movies, Restaurants & More
The People Concern University & Certificates