Overnight Program Guide

Pacific Quest•Hilo, HI

49d•$18 - $20

About The Position

Join Pacific Quest and make a difference! Pacific Quest provides licensed and accredited residential mental healthcare on Hawaii Island and is a leader in integrative, nature-based residential treatment for adolescents and young adults. Why Youâll Love Working Here: - Be part of a mission-driven team committed to fostering health, connection, and resilience - Work in a collaborative, supportive environment where every role contributes to life-changing outcomes - Enjoy competitive pay, great benefits Pacific Quest is searching for Overnight Program Guides! The primary purpose of the Overnight Program Guide is to ensure resident safety. Overnight Program Guides are responsible for executing Pacific Questâs mission of providing individualized, sustainable, personal development within a safe, structured, experiential and natural environment in a culture of unconditional support and personal responsibility. In addition, this is a flexible/dynamic position providing housekeeping, administrative and daytime/overnight program guide and administrative support. Assistance with resident transports may also be required.

Requirements

Experience working with at-risk populations (preferred)
Good written and verbal communication skills
Ability to work safely and alertly during work hours
Requires ability to be a team player, to form mutually respectful relationships with employees and to grow professionally in meeting the challenges of the position
Must provide and maintain current CPR/First Aid certification. CPR certifications must be from in-person training
Must maintain CPI-Nonviolent Crisis Intervention training (provided by Pacific Quest)
Most remain current on annual training requirements; participation in training during daytime hours as required
Ability to work independently and unsupervised
Ability to maintain an appropriate and safe work environment and work in a constant state of alertness
Valid driverâs license and clean driving record preferred
Must demonstrate alignment with Pacific Quest Core Values: (1) Professionalism, (2) Health, (3) Connection, and (4) Resilience
Able to lean into challenges and give 100% while at work
Minimum age of 21 years in order to meet the Company auto insurance requirements
Must pass prehire and ongoing background checks and drug screen clearance
Pre-employment and ongoing physical and TB clearance required

Nice To Haves

Experience working with at-risk populations (preferred)
Valid driverâs license and clean driving record preferred

Responsibilities

Keep watch over residents at rest and during awake hours as assigned and directed by Resident Supervisors or Program Directors
Ensure all safety policies, protocols, and watches are adhered to
Maintain resident confidentiality
Ensure all work locations and common areas are clean and organized
Fulfills administrative duties as assigned (i.e. totes, paper shredding, oracles, etc.)
Accurate documentation of all incidents involving residents and guides
Maintain consistent communication with Supervisors regarding resident activities
Drive company vehicles in emergency situations / evacuations, and for transports
Must have flexibility and be available to report to work during various work shifts, and at alternate worksites
Provide de-escalation techniques, regulating techniques and enforce boundaries with residents
Facilitate Red Alerts when / if the need arises, and participate in alert and evac drills
Fill in as needed for logistical and program needs, which could include working in other capacities as needed and assigned
Participate in the review process at the 90-day and 1-year marks
Support programming and logistical needs as assigned. This may include: housekeeping duties; food preparation support; resident supervision and activities during waking hours
Immediately notify supervisor in the event of a crisis
Assisting late-night arriving residents with nighttime hygiene and pre-bedtime routines
Remain alert, awake, and quiet through the overnight hours while assessing resident safety fronting the bunks; 15 minute bed checks once clients are asleep
Mandated overtime may be required until relief staff is on site, or extra staffing is needed; this may be awake or asleep duties
Routinely scheduled security checks throughout facilities
Must attend monthly staff meetings and mandatory trainings
Additional duties as assigned