Overnight Parking Supervisor Harrisburg International Airport

About the position

The Valet Supervisor ensures the safe and efficient parking of guest vehicles while delivering service that exceeds our customer/client's expectations. This position is responsible for responding quickly to customers' requests and providing caring interactions with all guests at their assigned location. The Valet Ramp Supervisor works closely with fellow team members, Operations Manager, and/or Shift Supervisor to ensure that quality and safety standards are met at all times as well as adhering to state and local laws.

Responsibilities

• Meet and greet all guests upon arrival; open guest vehicle doors, assist with unloading vehicle when necessary.
• Retrieve keys from guest; issue ticket to guest or enter customer information using electronic device.
• Park guest car in appropriate space, ensure safe and appropriate operation of guest vehicles.
• Inspect vehicle for preexisting damage record information using electronic device or manual ticket; correctly record the make, model and exact location of each vehicle.
• Quickly retrieve vehicles for waiting guests; assist guests with loading luggage or personal items when necessary.
• Provide excellent customer service to guests; respond to guest inquiries in a courteous manner, give directions to nearest highway, destination, etc.
• Direct traffic, position barricades, and arrange for towing service when necessary.
• Immediately report any incidents or claims to Operations Manager or Shift Lead.
• Request and collect relevant fees for use of service.
• Assist in reconciling end of shift revenue against the ticket distribution, when necessary.
• Communicate professionally at all times with guests, client, and teammates.

Requirements

• At least 18 years of age
• Valid Driver's License
• Ability to operate manual transmission vehicles (stick shift)
• Excellent customer service and communication skills
• Ability to verbally communicate with guests

Nice-to-haves

• Previous valet experience, preferred

Benefits

• Generous Paid Time Off: Enjoy 10 days of paid time off, plus 8 paid holidays.
• Comprehensive Health Plans: Access top-notch Medical, Dental, and Vision coverage for you and your family.
• Life and Disability Insurance: Company paid basic life and Short-Term Disability.
• 401(k) Plan: Benefit from a generous employer match with immediate vesting.
• Employee Assistance Program: Access behavioral Health Care to assist with personal needs.
• Parental and Caregiver Leave: Enjoy time off to support your growing family or care for loved ones.
• Sick Time Off: Prioritize your health and well-being with paid sick leave based on state laws and regulations.