Overnight Parking Ambassador Park Waterloo

Reef Parking • Waterloo, IA

119d • $17

About The Position

Park Waterloo is currently searching for outgoing personalities to join our team to help us in meeting our customer service objectives as we continue to improve the overall parking operations downtown. Our staff is the face of the parking program and interacts with the public on a daily basis. Our staff helps with the upkeep, cleaning, repair and improvements to the parking structures and surface lots downtown Waterloo. This position will work primarily on evenings, overnight and weekends providing customer service for downtown parkers and observing all activities that occur in our parking operations.

Requirements

• Ability to work in outdoor environments for extended periods of time
• Outgoing, friendly personality
• Ability to walk or stand for entire shift
• Sufficient personal mobility
• Ability to lift 30lbs
• Valid Iowa driver's license
• Clean background check
• Reliable transportation to and from work
• Impeccable attendance

Nice To Haves

• Previous customer service experience, preferred
• Basic knowledge of the parking system to add, cancel or reset key cards

Responsibilities

• Make regular rotations around the off-street parking facilities
• Check stairwells and passageways
• Contact proper authorities as needed
• Address equipment issues as needed
• Provide information to parkers and visitors to the garage
• Document all incidents and interactions during the shift for follow-up as needed
• Pick-up trash and debris during rotations
• Greet arriving and departing guests in a friendly and courteous manner
• Act as traffic controller to direct incoming guests to available parking spaces
• Perform vehicle counts on location throughout shift to ensure garage does not over fill available spaces
• Perform daily patrols and issue violation warnings to tenants and visitors that violate garage policies
• Control traffic at entrances and exits as needed; provide assistance to guests who have forgotten where they parked
• Assist in the maintenance and repair of parking equipment and any general maintenance tasks as directed by the Garage Manager or Operations
• Use respectful communication to assist guests with their questions, problems, and concerns, relay information to Operations Manager
• Immediately report any accidents, incidents or safety concerns to Operations Manager or Shift Lead
• Always communicate professionally with guests, client, and teammates
• Oversee upkeep of the garage - look for large debris, lights out or anything that can be a hazard

Benefits

• Generous Paid Time Off: Enjoy 10 days of paid time off, plus 8 paid holidays
• Comprehensive Health Plans: Access top-notch Medical, Dental, and Vision coverage for you and your family
• Life and Disability Insurance: Company paid basic life and Short-Term Disability
• 401(k) Plan: Benefit from a generous employer match with immediate vesting
• Employee Assistance Program: Access behavioral Health Care
• Parental and Caregiver Leave: Enjoy time off to support your growing family or care for loved ones
• Sick Time Off: Prioritize your health and well-being with paid sick leave based on state laws and regulations

What This Job Offers

• Industry: Personal and Laundry Services
• Education Level: No Education Listed