Overnight Operations Manager - Hilton Waikoloa Village

Hilton • Waikoloa Village, HI

126d • $75,000 - $78,000

About The Position

Hilton Waikoloa Village is searching for an Overnight Operations Manager! Sitting among swaying palm trees, white sandy beaches and overlooking the glistening blue Waiulua Bay, Hilton Waikoloa Village is a destination in itself. This oceanfront oasis is blended with exceptional resort accommodations and classic Hawaiian hospitality. Featuring over 1200 guest rooms and over 100,000 square feet of meeting space, the choices are abundant at this award-winning venue. You will be responsible for the overall operation of the entire hotel during the night shift to ensure guest satisfaction and safety. Has full hotel authority in the absence of the General Manager. Make decisions affecting the overall guest satisfaction as well as the safety of the hotel, team members and guests.

Requirements

• 1 year supervisor background.
• 1 year of overnight working experience.
• Hotel industry knowledge will be beneficial.
• Two years combined prior front office and supervisory experience is preferred.
• CPR Certification and/or First Aid Training preferred.
• Ability to obtain any government required license or certificate.

Nice To Haves

• Hotel Travel and Tourism college degree preferred.
• Additional language ability preferred.

Responsibilities

• Full hotel authority in the absence of the General Manager during the night shift.
• Serves as Manager-On-Duty to address and resolve guest and team member questions or issues.
• Ensures total guest satisfaction and safety.
• Tours hotel interior and exterior to ensure quality appearance, cleanliness and lighting.
• Reports all deficiencies and safety hazards to the engineer on duty.
• Follow up to ensure deficiencies have been corrected.
• Oversee the preparation of daily summary reports for distribution to various hotel departments on the day's business activities.
• Supervises and trains night Guest Service Agents to ensure guests are satisfied with their stay and reports are accurately completed.
• Overall supervision of all night shift team members.
• Addresses concern and review the status of the daily operation with Department Heads and General Manager to ensure quality and continuity in operations.
• Manages any emergencies that arise during the night hours.

Benefits

• Access to pay when you need it through DailyPay.
• Medical Insurance Coverage - for you and your family.
• Mental health resources including Employee Assistance Program.
• Best-in-Class Paid Time Off (PTO).
• Go Hilton travel program: 100 nights of discounted travel.
• Parental leave to support new parents.
• Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education.
• 401K plan and company match to help save for your retirement.
• Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount.
• Career growth and development.
• Team Member Resource Groups.
• Recognition and rewards programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Accommodation
• Education Level: Bachelor's degree