Copy - Bucciferro Family McDonald's Overnight Operations Consultant

McDonald's•Rockford, IL

2d•Onsite

About The Position

The Overnight Operations Consultant is responsible for ensuring operational excellence, food safety, customer satisfaction, and profitability across assigned McDonald’s restaurant locations during overnight hours. This role provides hands-on leadership, coaching, and performance oversight to overnight management teams while ensuring compliance with brand standards and company policies.

Requirements

3–5 years of QSR (Quick Service Restaurant) management experience
Proven leadership, coaching, and communication skills
Strong analytical and problem-solving abilities
Ability to work independently during overnight hours
Valid driver’s license and reliable transportation

Nice To Haves

Multi-unit leadership experience preferred
Strong knowledge of McDonald’s operational systems (preferred)

Responsibilities

Overnight Operational Oversight
Conduct on-site overnight evaluations of assigned restaurants
Ensure adherence to McDonald’s brand standards, food safety procedures, and cleanliness expectations
Monitor drive-thru performance, speed of service, and order accuracy
Ensure proper staffing levels and labor deployment
Leadership & Coaching
Coach and develop overnight Shift Managers and Crew Leaders
Reinforce leadership behaviors aligned with company values
Identify training gaps and implement corrective action plans
Support succession planning for overnight leadership roles
Performance & Financial Management
Analyze overnight sales, labor, food cost, and waste metrics
Identify opportunities to improve profitability and operational efficiency
Monitor inventory controls and product quality standards
Ensure equipment maintenance and preventative care compliance
Food Safety & Compliance
Ensure strict adherence to food safety standards (HACCP-based procedures)
Conduct internal food safety audits
Ensure compliance with health department regulations
Address safety concerns immediately to minimize risk
Customer Experience
Monitor and improve overnight guest satisfaction
Ensure consistent execution of hospitality standards
Respond to escalated guest concerns professionally and effectively