Overnight Member Services Representative

Planet Fitness-posted 11 months ago
$10 - $12/Yr
Sumter, SC
501-1,000 employees
Amusement, Gambling, and Recreation Industries
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The Overnight Front Desk Associate will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members, and guests. As an Overnight Front Desk Associate, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests while ensuring an exceptional 'Judgement Free' member experience!

  • Greet members/guests as they enter and exit the club; assisting them with any questions or concerns as they check in.
  • Help to promote our Judgement Free Zone by connecting with members on the club floor, offering assistance and showing support in their fitness journeys while upholding club policies.
  • Resolve member concerns and escalate to a Manager as needed.
  • Answer phones in a friendly manner and assist callers with their inquiries.
  • Perform membership related functions such as sign-ups, contact/billing information updates, cancellations, collecting unpaid balances and transferring memberships.
  • Perform prospective member calls and tours; assessing their membership needs.
  • Execute retail transactions with accuracy and drive sales goals.
  • Regular, consistent cleaning and sanitizing of all exercise equipment and Black Card spa amenities.
  • Ensuring restrooms are clean and sanitized, stocked and clutter free by following the routine cleaning schedule.
  • Frequently perform a comprehensive walk of all club areas; quickly fix any safety/policy issues and address cleanliness concerns.
  • Promptly address maintenance and facility concerns such as broken and/or missing equipment.
  • Ability to pass a background check
  • Willing to become CPR/AED certified.
  • Customer service background preferred.
  • Basic computer proficiency.
  • Upbeat and positive attitude!
  • Punctuality and reliability is a must.
  • Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations.
  • Strong listener with the ability to empathize and problem solve.
  • Demonstrate diplomacy in all interactions while using appropriate behavior and language.
  • Must be 18 years of age or older.
  • 401(k)
  • 401(k) matching
  • Employee discounts
  • Opportunity for advancement
  • Training & development
  • Wellness resources
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