Overnight Member Services Representative
About The Position
The Overnight Member Services Representative will greet members, prospective members and guests, providing exceptional customer service. Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed. Handle all front desk related activities including: Answer phones in a friendly manner and assist callers with a variety of questions. Check members into the system. New member sign-up. Take prospective members on tours. Facilitate needed updates to member’s accounts. Close shift for that business day. Create a bank deposit for next day. Assist in maintaining the neatness and cleanliness of the club. Cleaning and sanitizing of all exercise equipment and Black Card spa amenities. Ensuring restrooms are clean and sanitized, stocked and clutter free by following the routine cleaning schedule. Perform a comprehensive walk of all club areas; quickly fix any safety/policy issues and address cleanliness concerns.
Requirements
- Customer service background preferred.
- Must be 18 years of age or older.
- Basic computer proficiency.
- A passion for fitness and health.
- Upbeat and positive attitude!
- Punctuality and reliability is a must.
- Ability to work overnights.
- Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
- Strong listener with the ability to empathize and problem solve.
- Demonstrate diplomacy in all interactions while using appropriate behavior and language.
Nice To Haves
- High School diploma/GED equivalent preferred.
Responsibilities
- Greet members, prospective members and guests, providing exceptional customer service.
- Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
- Answer phones in a friendly manner and assist callers with a variety of questions.
- Check members into the system.
- New member sign-up.
- Take prospective members on tours.
- Facilitate needed updates to member’s accounts.
- Close shift for that business day.
- Create a bank deposit for next day.
- Assist in maintaining the neatness and cleanliness of the club.
- Cleaning and sanitizing of all exercise equipment and Black Card spa amenities.
- Ensuring restrooms are clean and sanitized, stocked and clutter free by following the routine cleaning schedule.
- Perform a comprehensive walk of all club areas; quickly fix any safety/policy issues and address cleanliness concerns.
Benefits
- Free Black Card gym membership.
- Career growth opportunities.
- Discounts on merchandise sold at the club.
- Benefits including: medical, 401k, and supplemental insurance.
- Discounts on movie tickets, theme parks, hotels, attractions, and much more.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1,001-5,000 employees
