Overnight Manager - Front Office

Hyatt • New York, NY

93d • $64,350 - $70,000

About The Position

At Hyatt, we believe in the power of belonging- of making people feel at home no matter where they are in the world. We turn trips into journeys, encounters into experiences, and jobs into careers. Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our deep belief that hospitality is more than just a job - it's a career for people who care. Welcome to Hyatt Centric Times Square New York - your home base in the heart of the Big Apple. Experience modern guest rooms and suites with a distinctly local style and stunning views of New York City, unique gathering spaces like our rooftop bar, and endless adventures waiting for you at our hotel in Times Square. The Overnight Manager will oversee front office operations of the front office staff, cash control for agents, staffing needs, and guest services. Additional responsibilities may include training, staff development and scheduling. This position reports directly to the Front Office Manager and requires a strong attention to detail and the ability to effectively deal with guests, other departments and team members. This position will be the manager on duty during the overnight shift.

Requirements

• A true desire to satisfy the needs of others in a fast-paced environment
• Refined verbal and written communication skills
• Demonstrated ability to effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds
• 1-2 years previous front office supervisory and/or management experience preferred
• Service oriented style with professional presentation skills
• Hotel/Hospitality degree an asset
• High energy, entrepreneurial spirit, motivational leader
• Effective communicator with exceptional customer service skills
• Proficient in Microsoft Word and Excel
• Excellent organizational, interpersonal and administrative skills
• Ability to work a flexible schedule, including weekends and holidays and overnight shifts

Nice To Haves

• Union experience strongly preferred

Responsibilities

• Oversee front office operations of the front office staff
• Manage cash control for agents
• Address staffing needs and guest services
• Train and develop staff
• Create staff schedules
• Act as the manager on duty during the overnight shift

Benefits

• Free room nights, Discounted and Friends & Family Room Rates
• Medical, Prescription, Dental, Vision Insurance after 30 days (for Full-time employees)
• 401k with company match
• Paid Vacation, sick days, new child leave and personal day
• Paid family bonding time and adoption assistance
• Free meal in our employee cafeteria
• Discounts at various retailers - Apple, AT&T, T-Mobile, Headspace and many more!
• Tuition Reimbursement
• Employee Stock Purchase Plan
• Strong opportunity for career growth

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Accommodation
• Education Level: Bachelor's degree