Overnight Lead - Full Time - Charlotte Pike

Taymax Group

101d • $12 - $13

About The Position

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. The position involves leading by example in member services, ensuring a welcoming atmosphere, and providing exceptional customer service. Responsibilities include greeting members, answering phones, checking members in, facilitating requests, and overseeing cleanliness of the club. The role also includes administrative tasks such as ordering supplies, tracking statistics, and conducting audits.

Requirements

• Must be 18 years of age or older.
• High school diploma/GED equivalent required.
• One year of customer service experience, preferably in a similar gym or retail environment.
• Current CPR Certification preferred.
• Basic computer proficiency (Microsoft Suite).
• Solid supervisory, diplomacy and listening skills.
• Strong customer service and problem resolution skills.
• Proven ability to handle multiple tasks and differing priorities.
• Ability to work independently as well as part of a team.
• Ability to work a flexible schedule including nights, weekends and occasional day shifts.

Nice To Haves

• Hard working, enthusiastic, energetic, and a passion for health and fitness.

Responsibilities

• Maintain a welcoming atmosphere for all members, prospective members and guests.
• Greet members and guests, providing exceptional customer service.
• Answer phones in a friendly manner and assist callers.
• Check members into the system, provide tours and sign up new members.
• Facilitate all member requests and help resolve any member issues.
• Ensure member first impressions are to expectation.
• Assist in training and developing a high performing staff.
• Assist in supervising staff to ensure all shifts are covered.
• Partner with Club Management to resolve employee issues.
• Work with club and property management teams to ensure safety and security.
• Execute new initiatives and communicate relevant directives.
• Provide backup support for any employee who is absent.
• Keep the front desk area and lobby clean and orderly.
• Oversee all deep cleaning of the club nightly.
• Participate in regular facility cleaning and club upkeep.
• Order supplies using the specific budget based on club requirements.
• Track various statistics and reports on a weekly, monthly, and annual basis.
• Conduct signage audits.
• Responsible for nightly register closeout and preparing deposit.
• Clear outstanding memberships and billing issues.
• Conduct detailed walk of club to enter or update issues.
• Complete quarterly inventory.
• Communicate effectively with day shift for handoff of progress.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees