Overnight Loss Prevention-Crowne Plaza, Kansas City, MO

Hotel Equities•Kansas City, MO

12d•$20 - $22•Onsite

About The Position

Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Overnight Houseperson/Loss Prevention team member for the Crowne Plaza KC Downtown in Kansas City, MO. Overnight shifts - 11pm to 7am Job Purpose: This position provides overnight support to the hotel including delivery of items to guest rooms, supporting departments with guests’ needs and ensuring overall cleanliness of hotel public and back of house areas. Ultimately, you will ensure a pleasant and comfortable experience for our guests during their stay with us.

Requirements

High School diploma /Secondary qualification or equivalent.
Experience with Marriott, Hilton, IHG, Wyndham or Hyatt processes and standards.
This job requires the ability to perform the following:
Excellent hearing required to communicate with guests, employees, managers, use radio.
Excellent comprehension and literacy required to complete reports, logs.
Lifting, pushing, pulling, carrying
Bending/kneeling would be necessary
Continuous standing - would not be standing in one place for any extended length of time.
Have the ability to work a flexible schedule including overnights, weekends and/or holidays
Pushing vacuum down entire length of hallway, carrying supplies from department to assigned floor, carrying dirty linen to laundry shoot, removing room service trays and carrying dirty dishes to service area.
Bending/kneeling - dusting requires bending and kneeling to reach all areas. Room service trays are placed on floor for pick up. Bending would be required to retrieve dirty dishes.
Mobility - movement to reach all areas of responsibility to include: shelves, windows, ledges, pipes, under and around furniture.
Climbing stairs - approximately 40 steps 15% of 40 hour week.

Nice To Haves

Being passionate about people and service.
Strong communication skills are essential when interacting with guests and employees.
Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/ information updates, etc.

Responsibilities

Greets guests and responds to special requests.
Responds to guest concerns, complaints or suggestions appropriately, refers them to management in support of providing superior guest service.
May gather waste and/or contaminated materials for disposal. Assigned areas of the hotel may include guestrooms, hallways, lobby, stairwells and offices.
Maintains privacy and security by properly announcing entry and servicing guestrooms as appropriate.
Properly uses and maintains assigned equipment and supplies to departmental specifications, including vacuums, chemicals and cleaning aides.
Observes status and maintains common areas, including floor closets, stairwells, halls, lobby areas and elevators.
Properly maintains the daily log, including accounting for completed tasks, tracking issued keys and reviewing the communications log and file on a routine basis.
Properly handles lost and found items in accordance with department policies and security procedures.
Patrol all areas of the hotel property including outside parking lots for cleanliness concerns.
Document a concise incident report on a daily log including incidents of theft, accidents and safety violations.
Maintain familiarity of all hotel disaster and emergency policies, procedures and regulations; respond immediately to emergency alarms or calls for help, determine course of action, notify appropriate authorities and perform first aid and CPR as needed.