Overnight Heart of House Manager

Four Seasons Hotels and Resorts•New York, NY

17d•$80,000 - $85,000•Onsite

About The Position

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: A Manhattan landmark on Billionaires' Row. Experience five-star, New York hotel living in our modern-deco landmark designed by famed architect I.M. Pei. Located on “Billionaires’ Row” at the city’s most prestigious address between Park Avenue and Madison Avenue, you’re just steps from Central Park and Madison Avenue shopping. Come and unwind in our sun-filled suites (some of the largest in Manhattan), take in the unparalleled city and park views, and experience serenity and luxury high above Manhattan’s exhilarating whirlwind. Four Seasons Hotel New York is seeking a Heart of House Manager with a passion for excellence and great enthusiasm in providing exceptional service standards. Four Seasons Hotels and Resorts have been ranked FORTUNE magazine’s 100 Best Companies to Work every year since 1998. Rising over Manhattan's premier shopping and business district, between Park and Madison Avenues, the I.M. Pei- designed Four Seasons features stunning views and gracious style- a remarkable luxury experience, even by New York standards. Four Seasons Hotel New York is a AAA Five Diamond and Forbes Five Star Hotel since opening and is located in the heart of Midtown near Central Park. Our property has 368 spacious guest rooms and suites and is the destination for international and high-profile clientele. The Heart of House Manager oversees stewarding and housekeeping functions during overnight hours to ensure cleanliness, compliance, and operational efficiency across all back-of-house and public areas. This role partners closely with the Executive Steward, Housekeeping leadership, and Food & Beverage teams to maintain Four Seasons standards and deliver exceptional service. Occasional travel required for training, conferences, and special events. The role will require 8–10-hour shifts, with days and hours varying based on business needs.

Requirements

High school diploma required; a bachelor’s degree in a related field is strongly preferred.
Minimum of 5 years in a Sous Chef role; prior Executive Chef experience preferred.
Strong leadership and interpersonal skills; ability to foster teamwork.
Excellent organizational and analytical abilities; able to manage multiple priorities under pressure.
Working knowledge of hotel operations, safety compliance, and union guidelines.
Proficiency in Microsoft Office 365 and TEAMS.
Ability to read, write, and communicate effectively in English.
Familiarity with culinary equipment and sanitation standards preferred.

Responsibilities

Stewarding & In-Room Dining Coordinate overnight workflow with Executive Steward, Housekeeping, and F&B leadership.
Ensure compliance with HACCP, sanitation standards, and audit requirements.
Conduct regular back-of-house inspections; maintain cleanliness and organization in kitchens, storage areas, and waste disposal zones.
Manage overnight waste/recycling pickups and chemical safety compliance.
Track maintenance issues via HOTSOS and monitor par levels for supplies.
Assist with scheduling, labor management, and union contract adherence.
Housekeeping Supervise overnight team responsible for public areas and back-of-house cleaning.
Inspect guest rooms and public spaces to ensure Four Seasons standards.
Schedule and monitor daily tasks; coach team members on quality improvements.
Control labor and operating expenses through effective scheduling and inventory management.
Conduct pre-shift meetings and manage coverage for sick calls.