Overnight Guest Services Coordinator

IHM Outdoors•Granby, CO

56m•Onsite

About The Position

As our Overnight Guest Services Coordinator, you will cover routine office/clerical responsibilities for one of our resorts. You will also serve as the face of the resort as you interact with current and prospective guests who come to the office with questions and concerns. This position requires Thursday - Sunday Availability from 9PM-8AM.

Requirements

Intermediate computer proficiency, including the ability to use Microsoft Office, email, and the internet
Excellent written and verbal communication skills
Readily available and approachable for all guests while providing excellent guest service

Nice To Haves

Prior administrative experience is preferred
Resort office or hotel front desk experience is a plus

Responsibilities

Greet and establish rapport with guests
Field resort comments, suggestions, and complaints to the Resort Manager
Check guests in and out for their reservations
Perform general administrative duties such as answering phones, typing, copying, faxing, and filing
Complete and maintain resort records, reports, and files
Prepare and distribute resort communications such as rule reminders, violation notices, newsletters, etc.
Ensure office supplies are sufficiently stocked and prepare supply orders as needed
Assist with the preparation of marketing materials

Benefits

Healthcare including Medical, Dental, and Vision Insurance
HSA & FSA plans available!
Dependent care FSA
Identity Theft Protection Insurance Commuter benefits including transit & parking
Pet Insurance
PTO and Payroll Incentives for Annual Wellness Exams
Employee Assistance Program
Wellness Subscriptions including access to gyms, financial planning, counseling, and legal services
Paid Sick and Vacation Time
Family Leave
401(k) Retirement plan - IHM Matches 100% up to 3% of your salary and an extra 50% on the next 2% of your salary. 401(k) is fully vested upon the first contribution
Incentive based bonus program
Free room nights at our properties and employee discounts within your brand
Discounts for friends and family within your brand
Team Member recognition and bonus
Discounted tickets to theme parks, musicals, movies, and more through Tickets at Work
Career Growth through our in-house training program with a path personalized to your desired goals
Referral bonus program to ANY of our locations