Hilton-posted about 1 year ago
$39,749 - $39,749/Yr
Full-time • Entry Level
Kihei, HI
Accommodation

The Overnight Guest Services Attendant at the Waldorf Astoria Resort in Maui is responsible for providing exceptional guest service during the overnight shift. This role involves greeting guests, managing vehicle transportation, and assisting with luggage, all while ensuring a high standard of service and guest satisfaction.

  • Greet arriving and departing guests in a timely, friendly and efficient manner
  • Retrieve vehicle keys from guests and provide receipts
  • Transport guest vehicles to and from designated parking areas and the hotel driveway
  • Assist guests with luggage, including loading and unloading from cars and delivering to guest rooms
  • Retrieve guest items from vehicles or bicycles as requested
  • Respond to guest inquiries and requests, resolving issues in a timely manner
  • Arrange and confirm parking valet requests and coordinate with bell desk services
  • Provide accurate information regarding hotel services and local attractions
  • Demonstrated hospitality skills and a passion for delivering exceptional guest experiences
  • Strong integrity and commitment to doing the right thing
  • Ability to lead and work effectively in a team environment
  • Dependability and adaptability in a fast-paced setting
  • Customer-focused with a sense of urgency
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