Overnight Guest Service Agent - The Cloudveil
About The Position
About Us Crystal Creek Hospitality is a collection of independently spirited and branded hotels focused on remarkable hospitality™. We see every day as an opportunity to enrich the lives of our employees, guests, and communities. Our vision, mission, values and commitments are at the core of every decision we make and every person we hire. No heroes, no egos–just a diverse group of individuals with solid relationships built on a foundation of trust that honors our employees, guests, and investors. Our Values We Engage and We Listen We Care and We Own We Provide and We Ensure We Appreciate and We have Fun JOB SUMMARY The night auditor will be responsible for closing out and rolling the dates in all systems that support hotel operations. They will have a dual role as a Front Desk Agent and Auditor.
Requirements
- Education: High School graduate or GED certificate, with an aptitude for math.
- Experience: Previous hotel front desk and PMS computer experience a plus.
- Other skills: Basic computer skills a must. Must be able to work well with others and be detail oriented. Must be able to work alone and over night shifts.
Responsibilities
- Night Audit – Perform nightly audits of the POS and PMS. This includes carefully scrutinizing transactions, making notes for managers, posting room rates, closing and rolling dates and closing and securing closed hotel areas.
- Front Desk – Responsible for overall guest service including, but not limited to, resolving guest complaints, check-ins, check-outs, room upgrades and moves, handling maintenance, housekeeping requests, answering and directing phone calls and retail store sales.
- Concierge – Manage guest experience by informing guests of various activities and dining around the area. Booking any activity or reservations as requested by the guest.
- Watch for safety hazards and report them immediately to your Department Supervisor.
- Time management.
- Attention to detail.
- Maintain integrity at all times.
- Make decisions/Resolve problems.
- Work well with guests and co-workers.
- Understand and maintain the standards, values, goals and vision of the hotel.
- Display a “Guest First” attitude.
- Overnight Shift requires staff to remain awake at all hours at the night.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
