Overnight Guest Experience Manager
About The Position
CIVANA’s mission is to inspire mindfully, measurably greater wellness in all who crave it. The CIVANA model is shaped by a wellness philosophy that serves everyone: happiness first, healthiness always. This is delivered via a curated wellness program that focuses on connecting mental, physical, emotional and spiritual needs, providing guests with tools they can take with them wherever they go, and build upon each time they return. IDEAL CANDIDATES We are seeking passionate, service-oriented, positive and hard-working individuals with a love for health and wellness, and an excitement for hospitality. This is an on-site overnight salary position.
Requirements
- One to two years’ experience as an Assistant Front Office Manager or similar
- Previous hotel/resort experience preferred
- Willing and able to work all shifts including weekends/holidays
- Must have reliable transportation
- Be able to work in a standing position for long periods of time
- Knowledge/passion in Health & Wellness
Responsibilities
- Respond to all guest requests, offer solutions and solve issues during the night shift.
- Complete all assigned tasks on night audit checklists
- Post room charges, taxes and service charges to guest accounts nightly.
- Process guest charge purchase transactions not posted by Guest Experience Guides
- Transfer charges and deposits to master accounts
- Verify all account postings and balances
- Monitor the current status of coupon, discount or other promotional programs ensuring all market segments are accurate nightly
- Track room revenue, occupancy percentages and other statistics
- Prepare a summary of cash, check and credit card activities
- Summarize and print necessary reports of operations for managers
- Perform check in and check out procedures
- Assist with guest requests, deliveries and luggage help as necessary
- Check guests in and out of their rooms
- Make recommendations for activities and restaurants
- Take reservations on the phone
- Arrange transportation for guests
Benefits
- Affordable health insurance starting the 1st of the month following hire date
- Complimentary shift meal
- Complimentary access to wellness classes & programming
- Generous Team Member & Friends & Family Resort rates and discounts
- 401K Retirement Plan with Matching
- Sign on bonus of $1000
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
